Booking Multi-Staff Appointments Online

This article will guide you through the steps of booking multi-staff appointments online.

Things to know:

• When the "Allow customizing Online Booking intervals per staff member" setting is enabled and custom online booking intervals are set for each staff member, appointment times will adhere to the booking intervals configured in their profiles
• For accounts with the multi-staff appointments feature enabled, clients will be able to book multi-staff appointments online
• All staff members assigned to a multi-staff appointment will receive a notification when an appointment is booked online, as long as their profiles are configured to send appointment booking notifications via email, text, or both
• When booking appointments with add-ons services, the selected staff member for the core service will be same for the add-on service in the following cases:
  • If a staff member is selected for the core service and the "No Preference" option is chosen for the add-on service
  • If the "No Preference" option is selected for both the core and add-on services
  • If the staff member selected for the core service is different from the one chosen for the add-on service, but the staff member assigned to the add-on service is capable of performing both the core and add-on services.
• If the staff member selected for the core service is not assigned to perform the add-on service, a different staff member will be selected to handle the add-on service.

• You can configure your account to ensure consistency in the automatic selection of staff members for the core service and the add-on service when "No Preference" is selected. This feature is controlled by a hidden setting that can only be enabled by the MyTime team. To activate this hidden setting, please reach out to our Support Team at support@mytime.com. Once the hidden setting is enabled, the following will occur: 

  • If the "No Preference" option is selected, the system will choose the same employee to perform both the core service and the add-on service.
  • For multi-staff accounts: If "No Preference" is selected, the system will assign an employee who can perform the add-on service, even if the same employee cannot complete the core service.
  • For non-multi-staff accounts: If "No Preference" is selected and no single employee can handle both the core and add-on services, clients will see an error message stating that no employee is available.
• By default, when using the "Book Again" button, appointments are prefilled with information from previous bookings. However, the option to disable this automatic prefilling is controlled by a hidden setting that can only be configured by the MyTime team. To enable this setting, please contact support at support@mytime.com.

To book a multi-staff appointment online, your clients can:

1. Navigate to your booking page using the booking URL or book button on your website

2. Select the Book Appointment tab

3. Select the Book button next to a service

4. When the modal appears, select Add Another Service link to add an additional service                                                                                                                                                                                                                                                                                      
5. Once another service was selected, click on the Select Time button at the bottom right of the page
6. On the time picker page, select a time and the specific staff member for each service using the staff drop-down menu below the appointment details section 
7. Proceed to checkout and complete booking 
8. Both services and staff members will be displayed on the confirmation page

For more information contact us at support@mytime.com.