Opting In and Out From Marketing and Transactional Notifications

Things to Know:

• Transactional emails and SMS are those that are sent automatically to clients about appointment/class bookings, membership, package, or gift card purchases. 
• Marketing emails and SMS are those sent to your clients using the campaign feature (including intake forms)
• Marketing Email: When sending marketing emails, MyTime will by default automatically select clients who have an email address on file and have opted in to receive marketing emails. Clients who have not opted in or do not have an email address on file will not be included in the recipient list for campaigns and will not receive manual or automated marketing emails. For more information, please see here.
• Marketing SMS:
  • Clients must first opt-in to receive SMS marketing campaigns from you. When the Client Marketing SMS Opt-In template is activated in Automated Messages and a client is created with the Marketing SMS checkbox checked on their client profile, a text message will be sent asking the client to confirm that they want to receive SMS marketing. 
  • Clients won't receive any Marketing Campaign Text Message until they reply YES to the confirmation SMS.
  • If the client responds with STOP to any text message from you, they will be unsubscribed from SMS Marketing Campaigns.
  • If the client’s information is edited, the phone number is changed, or the Marketing SMS checkbox is unchecked at any time, then the confirmation process must be started again. For more information on opting in and out of marketing SMS, please see here.
• To give clients the option to opt in or out of transactional and marketing notifications while booking online, the intake form on the booking widget and express checkout page must include the transactional email and SMS, as well as the marketing email and SMS custom fields.
• Unsubscribing from flash sale emails or SMS will not affect the client’s subscription to other marketing emails and SMS.

Contents

• Opting In/Out Via Their MyTime Account
• Opting In/Out Via Their Account on Your Booking Widget/Express Checkout Page
• Opting In/Out Via The Checkout Page on Your  Booking Widget/Express Checkout Page
• Opting In/Out Via Email
• Opting In/Out Via SMS

Opting In/Out Via Their MyTime Account

To opt in or out through their MyTime account, clients can:

1. Navigate to mytime.com > Click 'Sign In'
2. Log in to their MyTime account using their email address and password
3. Select the Communications Preferences tab
4. All businesses the client has visited that use MyTime will be visible. Clients can check or uncheck the boxes next to each business to opt in or out of marketing and transactional notifications
5. Click "Save Changes" 

Opting In/Out Via Their Account on Your Booking Widget/Express Checkout Page

To opt in or out via their account on your booking widget or express checkout, your client can:

1. Navigate to your booking widget or express checkout 
2. Click the 'Sign In' hyperlink at the top
3. Log in with their email address and password  
4. Click the dropdown arrow next to their initial at the right-hand corner of the page then "Account"
5. On the Account page, click "Notifications" at the bottom of the left panel
6. On the notifications page, if a client has already opted in, the checkboxes for transactional and marketing notifications will be checked. If the client is not opted in, these checkboxes will be unchecked
7. Once they have completed the changes, it will be saved automatically

Opting In/Out Via The Checkout Page on Your  Booking Widget/Express Checkout Page

To opt in or out of transactional and marketing messages when checking out on your booking widget/express checkout, your clients can: 

1. Navigate to your booking widget or express checkout 
2. Click the 'Sign In' hyperlink at the top
3. Log in with their email address and password  
4. Add a service, select the desired time, and continue to checkout 
5. On the checkout page, they will see the transactional and marketing custom fields on the intake form, provided these fields have been added by the business.
6. For existing clients who are already opted in, these checkboxes will be checked. To opt out of any messages, they can simply uncheck the corresponding box
7. For new and existing clients who are not opted in, these checkboxes will be unchecked. To opt in to any of these messages, they can simply check the corresponding checkbox  
8. Proceed to check out by clicking the "Complete Booking" button

Opting In/Out Via Email

Whenever clients receive automated messages or campaigns from the business, they can opt out of these messages from the email received:

1. Open the automated message or campaign email received
2. Locate the unsubscribe link at the bottom of the email
3. Clicking the unsubscribe link will direct the client to the MyTime log-in page with a confirmation banner: You have successfully unsubscribed from [Business Name]
4. To opt back in, they can sign in using their email and password then follow the steps here 

Opting In/Out Via SMS

Whenever clients receive automated messages or campaigns from the business, they can opt out of these messages from the SMS received:

1. Open the automated message or campaign SMS received
2. Text STOP > Send 
3. A confirmation SMS will be received advising they have been unsubscribed
4. To opt back in, reply START to the message > Send
5. A confirmation SMS will be received advising they have been resubscribed

For more information contact us at support@mytime.com or (385) 233-6964.