Client’s Preferred Language

You can set your clients' preferred language to ensure clear and effective communication. By default, this preference matches your account's primary language but can be updated at any time. This article provides a step-by-step guide on how to select and modify your clients' preferred language.

Things to know:

• The ability to select a preferred language for clients is managed by a hidden setting that can only be enabled by MyTime. To activate this setting, please contact our support team at support@mytime.com or call (385) 233-6964.
• For franchise businesses, the languages are defined at the parent level
• You can configure a client's preferred language either from their profile or during the new client creation process
• By default, the booking widget, kiosk, and automated messages display information in the company’s default language. It is your responsibility to translate service names, descriptions, custom fields, and intake forms into the languages you wish to support.
• Automated messages will be sent in the client's preferred language
• Setting a client's preferred language in-store will not affect the booking widget. Clients must use the language selector to choose their preferred language for online interactions.

Content

• Adding Client Preferred Language from the Client's Profile
• Adding Client Preferred Language on the Schedule
• Adding Client Preferred Language in POS

Adding Client Preferred Language from the Client's Profile

1. Navigate to the Clients tab
2. Select the desired client                                                                                                                                                          
3. Click on the edit icon                                                                                                                                                                                                                                                
4. From the Preferred Language drop-down menu, select the desired language
5. Click Save to apply your changes

Adding Client Preferred Language on the Schedule

1. Navigate to the Schedule
2. Filter by location
3. Click on the "New Appointment" button below the calendar on the left-hand side of the Schedule or on a specific time slot directly in the schedule
4. When the appointment modal opens, select the "Add Client" icon
5. The client fields and language selector will appear from there:
   • Enter the client's information
   • Then, select the client's preferred language from the "Preferred Language" drop-down menu
6. Proceed to select the staff, service, and time
7. Save the appointment

The saved preferred language can be seen on the client's profile on the right-hand side below Preferences.                                                                                                                                    

Adding Client Preferred Language in POS

1. Navigate to POS > New Ticket
2. Select the location from the drop down
3. Select the Services Tab
4. Next, select the "+Add Service" hyperlink
5. When the appointment modal opens, select the "Add Client" icon
6. The client fields and language selector will appear from there:
   • Enter the client's information
   • Then, select the client's preferred language from the "Preferred Language" drop-down menu.
7. Proceed to select the staff, service, and time
8. Save the appointment

The saved preferred language can be seen on the client's profile on the right-hand side below Preferences.                                                                                                                                                                                                                                  

For more information, contact us at support@mytime.com.    

Related Article:

Multi-Language Support