MyTime allows you to enforce cancellation fees if a customer fails to cancel within a pre-designated window. Cancellation policies for classes and events can be set up on the individual classes/events. To edit these, go to Class Setup and choose a class. In this article, we will look at the meaning of each option under the Cancellation Policy section on the Settings page.
| Settings | Description |
Cancellation Window How far in advance must clients cancel their appointment? | Configure your cancellation policy according to your preferences. You can choose:
Learn more here. |
Enforce Cancellation Fee If a client fails to cancel an appointment in advance, should MyTime charge them? | If enabled, clients must provide a credit card to hold their booking. You can choose to charge:
|
Cancellation Reasons Activate Cancellation Reasons Dropdown | If enabled, you can require staff to select a cancellation reason when canceling appointments. This setting applies only to cancellations made by staff members. When canceling an appointment or removing a client from the waitlist, staff will be prompted to choose a cancellation reason. The selected reason will appear in the Cancellation Report. You can add new reasons by clicking the + Add link. Learn more about cancellation reasons here. |
Cancellation Policy Message | Enter a custom message to be displayed during the online booking process, ensuring clients are aware of your terms before confirming their appointment. |
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