Returns Without A Receipt

When clients return a product and no proof of purchase or closed ticket can be found, you can use the Returns Without Receipt feature to process the return. This article will walk through the process of processing a return without a receipt.

Things to know:

• This feature is controlled by the Allow Returns Without Receipt company setting
• Before the transaction can be processed, a register must be opened
• The refund will be reflected in the register 
• The stock quantity will not be adjusted automatically in this case. You will need to manually update the stock if any returned products are to be added back to the inventory.

Contents

Configure Allow Returns Without Receipt

Process Return Without a Receipt

Configure Allow Returns Without Receipt

1. Go to Location Setup > Settings
2. Navigate to the POS section and activate the Allow Returns Without Receipt setting                                                   
3. Save Changes

Process Return Without a Receipt

To process a return without a receipt:

1. Navigate to POS > Close Ticket 
2. Select the Process return without receipt link
3. Add the Client's name
4. Select a product from the list to add to the ticket 
5. Select the refund reason and close the ticket
6. Click Done                                                                                                                                                                                     

For more information, contact support@mytime.com.