Global Services

Global services are configured at the parent level and can be used at the child level. In this article, we will outline the procedure for creating services at the parent level. 

Things to know: 

• Global Database for services must be enabled on the parent account. This is controlled by a hidden setting that can only be enabled by the MyTime team. Please contact our Support Team at support@mytime.com
• At the child level, global services are identified by the globe icon
• Global services can only be deleted from the parent account
• When editing global services at the child level, only the price, duration, qualified staff, and resources can be adjusted.
• For global services, once the "Do Prices Vary By Staff Member?" and "Do Service Durations Vary By Staff Member?" setting is set to be the same for all locations and staff members at the parent level, it cannot be adjusted at the child level.
• If the "Prices are the same for all locations and staff members" setting is enabled, adjusting the price of global services on the parent account will automatically update the prices at all child locations that already have a price set for the selected service(s).

Adding Global Service Categories

From the parent level:

You must add service categories before creating services. To add a new service category:

1. Click on "+ Add New Service Category" at the bottom left of the screen
2. Select your business category, then place a checkmark by service categories you'd like to add. If none of the categories match your service, you can create a custom category by typing it in the box at the bottom. Note: For SEO optimization, we recommend selecting an existing service category when possible. 
3. When you are finished, select "Next"

Adding Global Services

Once your service categories are added, you are now ready to add service variations.

1. Select "Setup" on a service category you created. A modal will appear where you can enter the service details.

2. The "Add Service" modal will appear. From here, you can enter the following details:

• Service Name - Create your own custom name for the service
• Duration - How long the appointment lasts. Service duration can vary by staff member, location, by title, or location group. Learn more here. You can decide which option you prefer on your settings page. If you have split-time appointments with service times and processing times, click Advanced.
  • Buffer Time - Any time needed in between appointments. It is only allowed at the end of the appointment and is not shown to your clients. Learn more here. 
  • Processing Time - Any free time during an appointment. This is where the client is waiting, but you are not actively working on them. The scheduler recognizes this time as bookable. Learn more here
• Description- Information about the service.
• Qualified Staff- Staff members that can perform the service.
• Regular Price - Enter your regular pricing. Service prices can vary by staff member, location, title, or location group. Learn more here. If your prices vary for a service, enter a base price and then select Price Varies. The pricing field cannot be blank - if you do not want to display a price, enter zero and select Price Varies. The service will then display Price Varies (it won't list $0).
• Off-Peak Price - This is an optional sale tool to help you fill slow times. Off-peak pricing is a discounted service price at certain times of the day. This encourages consumers to book appointments during slow times. The discount is only valid for online bookings. Existing appointments are not eligible for the discount. 
• Price and Duration by Pet Breed - Pet businesses can set different prices and service durations for different pet breeds. Learn more here. 

4. Once you are finished entering service details, click "Save" at the bottom right of the modal. This service will now appear in your service menu.

For more information, contact us at support@mytime.com.