Purchasing Memberships for Family Members on Booking Widget

Once your widget is configured to include memberships, your clients can purchase memberships for specific family members online through an embeddable widget on your website or through the express checkout page.

Things to know:

• To sell memberships, you must have a membership subscription. For franchise businesses, please contact your account manager or support@mytime.com for assistance.
• In order to sell memberships online, you must select "Yes" for the "Enable Online Purchase" setting in your Membership General Settings. Learn more here.
• For memberships configured for individual family members, clients will need to select which family member the membership is for when purchasing it through the booking widget.
• When checking out on the booking widget, if the "Store Clients' Credit Cards?" setting is set to "Yes, but don't require them to schedule appointments," selecting the "how we use your payment information" hyperlink will display the following reason:
  • "This makes it easier to manage your active membership by automatically processing recurring membership charges."

To purchase a membership online, your clients should:

1. Navigate to your booking widget
2. Select the desired location (if the account has multiple locations)
3. Select the Memberships tab
4. Click on the "Buy" button next to desired membership
5. Sign in using the "Sign In" hyperlink or log in using a Facebook or Apple account, or create a new account.                                                                                                                                                                                                                                                 
6. The prompt to select who the membership is for will appear 
   • If the client has family members listed on their account then the "Who is this Membership For?" will be displayed with a dropdown list for the client to choose between themselves or a family member                                  
   • If the client has no family members listed on their account then they will be prompted to add one                                                                                                                                                                                                                                                                         
7. Click "Buy" on the popup
8. The membership will be added to the client's cart and they will be redirected to the Checkout page. The membership information such as membership name, pet's name, billing frequency, start date, end date, and price will be displayed for review 
9. Next, enter the card details if the card is not already saved and select the “Complete Purchase” button
10. On the confirmation page, your clients can print the transaction for their records if they so desire.

Once the membership is purchased:

• The client will receive an email confirmation
• The membership will be reflected on the client's profile with the family member's name and in the Membership reports
• All applicable bookings and purchases for that family member will have the “In Membership” label attached