Value credits provide members with a specified monetary amount to use during their membership period, while item credits offer a set number of complimentary services, classes, or products. This article will detail the distinctions between value credits and item credits within memberships.
Things to know:
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Membership value and item credit prioritization rules:
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Credits with Overlapping Applicability: When a client has multiple memberships with overlapping credit buckets applicable to similar items (e.g., credits for all products, all services, or all products, classes, and services), the system prioritizes the membership with a narrower scope. This approach preserves credits from older memberships for potential future use across broader scopes. For example: If a client has:
A canceled membership with credits applicable to both all products and all services.
An active membership with credits applicable only to all products or only to all service
- The system will use the credits from the active membership first, preserving the older credits for scenarios where multiple items need to be covered by credits.
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Credits with Exact Overlap: When multiple memberships provide credits applicable to the exact same items:
Unused items and value credits from canceled memberships will be applied first, followed by credits from newer memberships.
Credits are applied on a first-in, first-out (FIFO) basis to ensure proper usage orders
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Credit Usage Order:
- Canceled
- Pending Cancellation
- Active
- Frozen
- Payment Failed
Credits with Different Scopes: When memberships differ in scope (e.g., credits for all family members/pets vs. individual family members/pets),
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The system prioritizes credits for individual family members/pets first, followed by credits applicable to all family members/pets.
- A hidden setting controls the option to display a single bucket of credits for memberships with upfront payment on client profiles. This setting can only be activated by the MyTime team. To enable it, please contact support@mytime.com.
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When the setting is disabled, a new bucket of credits is created on the client profile after each successful charge. For example:
- If a 12-month membership runs from January to December with an upfront payment and includes $10 value credits, 12 buckets of $10 each will be created, with each bucket valid for one month.
- Each bucket will hold $10, allowing the client to use $10 per month, totaling $120 for the year.
- When the setting is enabled, only one bucket of credits is created for the entire term. For example, if a 12-month membership includes $10 value credits, a single bucket of $10 will be created, valid from January 1 to December 31.
Membership Value Credit
| Feature | Description |
| Configuration | Membership value credits can be configured on the 'Membership Credits' page within the membership interface. |
| Restrictions |
Value credits cannot be applied to taxes or fees but can be used for tips if the "Can membership credits be used for tips?" setting is enabled. Value credits can be configured to restrict their use to specific services and products. This is controlled by a hidden setting that only the MyTime team can configure. To enable this setting, please contact our Support Team at support@mytime.com |
| Credit Application |
Value credit for products only: Appears on the new ticket or payment screen as "Product Credit" only if a product is on the ticket. Value credit for services only: Appears on the new ticket or payment screen as "Service Credit" only if an appointment is on the ticket. Value credit for products and services: Appears on the new ticket or payment screen as "Membership Value Credit" if an appointment or product is on the ticket By default, available value credits are applied to the full value of an item, but you can manually adjust the amount on the ticket to use only a partial value. Unused value credits from canceled memberships are applied first, before any credits from newly added memberships. Credits are applied on a first-in, first-out basis to ensure they are used in the correct order. Value credits can be applied either before or after tax.
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| Credit Usage During Membership Freeze |
Value credits can be made usable during a membership freeze period by enabling the 'Should value credits be usable during the freeze period?' setting. |
| Credit Usage During Membership Suspension |
Value credits can be usable during the membership suspension period (due to failed payment) by enabling the 'Should item credits be usable when membership is suspended?' setting. |
| Credit Validity After Membership Termination |
Value credits can remain valid for a specified period after membership termination. This is controlled by the 'How long should item credits be valid after membership termination?' setting. |
| Effect of Deleted Membership | Deleting a membership does not affect the membership credits stored on client profiles; they remain usable even after the membership is deleted. |
| Reports | The Membership Value Credit Report offers an overview of the usage and balance for each client. Learn more here. |
Membership Item Credit
| Feature | Description |
| Configuration | Membership item credits can be configured on the 'Membership Credits' page. |
| Item Credits Usage | Members receive a set number of services, classes, or products for free each month, with an option to roll over unused credits. |
| Restrictions | Item credits can only be used for items that are configured in each item group on the membership template |
| Item Credit Application | Unused item credits from canceled memberships will be applied first before any credits from newly added memberships. Credits are applied on a first-in, first-out basis to ensure proper usage order |
| Usage During Membership Freeze |
Item credits can be made usable during a membership freeze period by enabling the 'Should value credits be usable during freeze period?' setting. |
| Usage During Membership Suspension |
Item credits can be usable during the membership suspension period (due to failed payment) by enabling the 'Should item credits be usable when membership is suspended?' setting. |
| Validity After Membership Termination |
Item credits can be valid for a specified time after membership termination. This is managed by the 'How long should item credits be valid after membership termination?' setting. |
| Reports | Membership Item Credit report displays the usage and balance of membership item credits for each client. |
| Staff Commissions |
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| Commission Calculation (if no set price) |
If no specific price is set, the regular retail price will be used to calculate staff commissions:
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If you have any questions, please contact our Support Team at support@mytime.com.
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