MyTime allows businesses to set up an email address to receive client replies to transactional or marketing automated messages. This article provides detailed information about this feature.
Things to Know:
- By default, if a client replies to any transactional or marketing automated message, the response goes to the location owner's email address.
- If the business has a location email address configured in Business Setup > Business Profile, client replies will be sent to that location email address. However, you can set a reply-to email that differs from the location or location owner's email address. This is managed through a hidden setting that can only be enabled by the MyTime team. To activate this setting, please contact our Support Team at support@mytime.com.
Let's look at an example:
The location manager's email address is kayja+maryjane@mytime.com
The location's email address is kayja+kksbeauty@mytime.com
The setting's reply-to email address is kayja+reply@mytime.com
Reply to Email: Location Manager Email Address
Reply to Email: Location Email Address
Whenever a client receives a transactional or marketing message, the reply-to-email address is the location email address.
Reply to Email: Configured in Hidden Setting
When clients receive a transactional or marketing message, the reply-to email address will be the one configured through the hidden setting.
For more information, contact support@mytime.com.
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