Configure Package Notifications

Package notifications can be used to keep your customers informed about the status of their packages. In this article, we'll go through how to set up automated notifications for packages.

Things to know: 

• Package notifications come with three pre-configured templates that you can customize and use.
• Clients who have used all their package item credits will not receive the "Package Expired" automated notification. Instead, they will only receive the "Package Fully Used" automated message.

Configuring Notification for Packages

1. Navigate to Marketing > Automated Messages
2. Locate the Packages section

   Template	Description
   Package Expired	This notification is sent when packages have expired.
   Package Fully Used	This notification is sent when packages have been fully used up
   Package Purchased	This notification is sent when packages have been purchased successfully

3. Hover over one of the notification statuses to see the options to 'View' or 'Activate' the template
4. Click 'View'
5. From here you can set your preferences and edit the template:
   • Reply-to-Name - Name of the business that appears when your clients reply to an auto email. We will use the business name that was added to the business profile page
   • Email Subject
   • Add Direction - You can add directions for each of your locations. They will be featured in clients' appointment-related emails 
   •  Add Service-specific instructions - You can add instructions for each of your services. They will be featured in clients' appointment-related emails and SMS
   • Body of the template - You can edit the email's body by clicking anywhere in the textbox
6. Save
7. Hover over the notification statuses to see the options to 'View' or 'Activate' on the template you just edited
8. Click Activate

For more information contact us at support@mytime.com.