Booking Multi-Day Appointments Online

Modified on Fri, 26 Sep at 8:58 AM

In this article, we will provide step-by-step instructions on how your clients can book multi-day appointments online.

Things to know:

Online booking must be enabled.
The Appointment Duration Multiplier and Multi-Staff Appointments settings must be turned on. Learn more about the appointment multiplier here and multi-staff appointments here.
The confirmation email will display both the start and end dates and times for the appointment.
Appointments are not restricted by blocked days in between. For example, pets can still be boarded over a holiday such as July 4th even if the location is closed on that day.
Clients can specify the exact day during the appointment period for an add-on service to be performed. For instance, if the appointment runs from July 30 to August 2, the add-on can be scheduled for any of those days.
After completing a booking, clients can use the Book Another Pet and Book Another Service buttons on the confirmation page to add more pets or services. However, the option to book appointments for additional pets is controlled by a hidden setting that must be enabled by the MyTime team. To activate it, contact support@mytime.com.
If online payments are enabled and a client chooses to pay online, the system will charge the deposit and place a hold on the remaining balance. If the hold fails, the location manager will be notified to collect the remaining balance at the time of the appointment.
Deposits are calculated by default based on the total cost for the entire duration. If the hidden setting Enable Flat Deposit on Multi-day Appointment is active, the deposit will instead equal the cost of a single day, regardless of the total length, and can be set as a flat amount or a percentage. For example, if one day costs $100 and the appointment spans three days, the deposit is still based on $100.
Clients can select a start and end date, but the total duration cannot exceed 60 days.
A ticket is automatically created once the appointment is booked.

Booking Multi-Day Appointments Online

Clients will go to your booking page using the booking URL or book button on your website
Select the desired location (if the account has multiple locations)
Select "Book" next to the desired service
Choose the date range; the time picker will show a monthly view by default. Select the dates needed for the service > Click the 'Continue' button
If needed, select the add-on service by clicking the + next to the service. Click "Continue" to proceed
Select the date the add-on service should be performed. This can be set for individual dates or the entire service period. Click "Continue"
They will be directed to the checkout page where they can sign in if they already have an account with the "Sign In" link, sign in using their Facebook or Apple accounts, or create a new account
Once signed in, the appointment details including the check-in and check-out dates, intake forms, and credit card forms, if applicable, will be visible
Click the "Complete Booking" button to confirm the appointment

Book Another Pet

Once the multi-day service is booked, clients will be directed to the confirmation page, and from there, they will be able to book additional appointments for additional pets:

On the confirmation page, the "Book Another Pet" button will be displayed
Clicking the "Book Another Pet" button will redirect your clients to the 'Pick a Time" with the same service(s) selected. Choose a time for the appointment and to the right, choose a different pet then check out

Book Another Service

Once the multi-day service is booked, clients will be directed to the confirmation page, and from there, they will be able to book another service:

On the confirmation page, the "Book Another Service" button will be displayed
Clicking the 'Book Another Service' button will redirect your clients to the 'Book Appointment' page to select a service using the steps above

For more information, contact us at support@mytime.com or (385) 233-6964.

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