Booking Multi-Day Appointments Online

In this article, we will provide step-by-step instructions on how your clients can book multi-day appointments online.

Things to know:

• Online booking must be enabled
• The "Appointment Duration Multiplier" and the "Multi-Staff Appointments" settings must be enabled. Learn more about the appointment multiplier here and multi-staff appointments here.
• After booking a multi-day appointment, the confirmation email received will show a start date and time, as well as an end date and time for the appointment.
• Multi-day appointments booked online will not be restricted by blocked days in between. For example, a location may be closed on July 4th, but pets can still be boarded during the holiday.
• Clients booking multi-day appointments online can specify the exact day during the appointment duration for an add-on service to be performed. For example, if a multi-day appointment is scheduled from July 30th to August 2nd, the add-on service can be scheduled for the 30th, 31st, 1st, or 2nd.
• When booking appointments for pets online, clients can book appointments for additional pets and additional services after completing a booking by using the 'Book Another Pet' and 'Book Another Service' buttons on the confirmation page. However, the ability to enable the option to book appointments for additional pets is controlled by a hidden setting accessible only to the MyTime team. To activate this hidden feature, kindly reach out to our Support Team at support@mytime.com.
• If the setting "Accept online payments through MyTime?" is configured to either "Yes, require online payment to book online" or "Let clients choose whether to pay online or in person," and the client opts to pay online, the following will occur:
  • When an appointment requiring a deposit is booked online, the client's card on file will be charged for the deposit, and a hold will be placed on the card for the remaining balance.
  • If the hold amount cannot be charged successfully, the location manager will be notified that the pre-authorization attempt failed and will need to collect the remaining balance from the client at the time of the appointment.

Booking Multi-Day Appointments Online

1. Clients will go to your booking page using the booking URL or book button on your website
2. Select the desired location (if the account has multiple locations) 
3. Select "Book" next to the desired service
4. Choose the date range; the time picker will show a monthly view by default. Select the dates needed for the service > Click the 'Continue' button
5. If needed, select the add-on service by clicking the + next to the service. Click "Continue" to proceed
6. Select the date the add-on service should be performed. This can be set for individual dates or the entire service period. Click "Continue"                                                                                                                                                                                                                                
7. They will be directed to the checkout page where they can sign in if they already have an account with the "Sign In" link, sign in using their Facebook or Apple accounts, or create a new account 
8. Once signed in, the appointment details including the check-in and check-out dates, intake forms, and credit card forms, if applicable, will be visible
9. Click the "Complete Booking" button to confirm the appointment

Book Another Pet

Once the multi-day service is booked, clients will be directed to the confirmation page, and from there, they will be able to book additional appointments for additional pets:

1. On the confirmation page, the "Book Another Pet" button will be displayed
2. Clicking the "Book Another Pet" button will redirect your clients to the 'Pick a Time" with the same service(s) selected. Choose a time for the appointment and to the right, choose a different pet then check out

Book Another Service

Once the multi-day service is booked, clients will be directed to the confirmation page, and from there, they will be able to book another service:

1. On the confirmation page, the "Book Another Service" button will be displayed
2. Clicking the 'Book Another Service' button will redirect your clients to the 'Book Appointment' page to select a service using the steps above 

For more information, contact us at support@mytime.com or (385) 233-6964.