There are several reasons why commission may not be displayed for services or products in compensation reports. In this article, we will explore the potential causes.
Things to Know:
- Products must be configured to be eligible for commission
- To receive a commission, compensation for services and products must be configured in the staff member's profile
- In-House Sale transactions are not displayed on Compensation reports
- If revenue and commission values are not displayed despite meeting all the conditions below, it may be due to delayed jobs. These background jobs require time to process updates after changes are made. If the issue persists after several hours, please contact Support at support@mytime.com.
PRODUCTS
If the commission is missing for products, please verify the following:
- Product commission is set up in the staff member’s profile: If no commission is configured in the staff profile, no commission will be calculated.
- The product is commission-eligible, and an employee is selected on the POS ticket: The commission will be paid to the selected employee. However, if no employee is selected on the ticket, no commission will be paid to anyone.
- Clocked hours associated with the purchase are eligible for commissions: If a staff member is clocked in for a work type that is not eligible for commissions, no commission will be paid on products sold while they are clocked in under that work type.
SERVICES
If the commission is missing for services, please verify the following:
- Service commission is set up in the staff member’s profile: If no commission is configured in the staff profile, no commission will be calculated.
- Clocked hours associated with the appointment are eligible for commissions: If a staff member was clocked in for a work type that is not eligible for commissions, no commission will be paid on services performed while clocked in with that work type.
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