Guest App Configuration

In this article, we will guide you through the process of configuring your guest app to enhance the experience for your clients. 

Things to know:

• The ability to configure a custom guest app is managed by a hidden setting that can only be activated by the MyTime team. To enable the hidden setting, please contact our Support Team at support@mytime.com.
• The guest app configuration can be done only at the parent level
• All live locations will be visible in the location list on the guest app 

Configuration

Once the hidden setting is enabled, the "Consumer App" option will appear in the Business Setup tab of your parent account.

1. Navigate to Business Setup > Consumer App
2. You can customize the sequence and naming of your display buttons. Additionally, you can select which buttons are visible based on the functionalities your app is designed to offer:
   
   • Appointment Booking: Checking the appointment booking option will display a customizable "Book Appointment" button on the guest app's home page. Clients can then click this button to schedule appointments with the business.
   • Class and Event Booking: Checking the class and event booking option will display a customizable "View Class Schedule" button on the guest app's home page. Clients can utilize this button to check the schedule of classes and events for the current week and proceed to book their preferred classes or events.
   • Check-in: Checking the check-in option will reveal a customizable "Check-in" button on the guest app's home page. It's important to note that selecting this option does not automatically check in the client; rather, it provides them with the option to initiate the check-in process by clicking the button.
     • The check-in button is displayed:

       • If the client does not have location access on their device, is within 30 minutes before the appointment, and is within 20 meters of the store location, manual check-in is required. Clicking on the "Check-In" button prompts the client to open the location settings on their device.

       • If the client does not have location access on their device, is within 30 minutes before the appointment, and is not within 20 meters of the store location, manual check-in is also required.

       • If the client has location access on their device, is within 30 minutes before the appointment, and is not within 20 meters of the store location, the check-in button will not be displayed.

       • If the manual check-in button is enabled in the UI and the user attempts to use it, it will check for location services. If location services are not enabled, a modal will pop up with two buttons:

         • Enable: This button will direct the user to the mobile settings to enable location services.
         • Cancel: This button will take them back to the home page, and they cannot use manual check-in until location services are enabled.

     • The check-in button is not displayed:

       • Clients will be automatically checked in if the following conditions are met:

         • The user has turned on location services.

         • The user is within 20 meters of the store.
         • The appointment is less than 30 minutes away.
   • Walk-in Waitlist: Checking the walk-in waitlist option will reveal a customizable "Walk-in Waitlist" button on the guest app's home page
   • Purchase Gift Cards: If the "Purchase Gift Cards" option is checked, a customizable "Purchase Gift Cards" button will be displayed on the guest app's home page
   • Purchase Packages: Checking the "Purchase Packages" option will result in the appearance of a customizable "Purchase Packages" button on the guest app's home page
   • Purchase Memberships: When the "Purchase Memberships" option is checked, a customizable  "Purchase Memberships" button will be visible on the guest app's home page
3. You can then utilize the drop-down arrow to choose your preferred home location for gift card purchases in your app.
   • When you select a location for this setting, your clients will be redirected to that specific location when they try to purchase a gift card from the guest app
   • If the setting has no location selected, your clients will be redirected to the “Pick A Location” page, which gives them the option to select a location of their choice.
   • Additionally, you can decide whether or not to use the location's nickname. If disabled, the clients will see the business address                       
4. Next, set your navigation and your button color
   • The navigation color pertains to the overall page appearance, allowing you to set the background color and font color independently.
   • The button color influences the appearance of buttons, links, and icons. This setting allows you to specify both the background and font color for these elements.                                          
5. Specify your Home page preferences by adding your logo and configuring a header that can showcase either your logo, display name, or both
6. Update the About section to incorporate images that represent your business 
7. Conclude the setup by configuring your custom sections and store location:
   • Custom Sections: Customize information about your business by adding images and descriptions. You can include multiple sections by clicking the "Add Another Section" link
   • Custom Buttons: Use this section to add multiple additional buttons to the guest app home page or location page. Enter the button's name (cannot be more than 25 characters) and URL 
   • Configure your analytics configuration section:
   • Google Tag Manager: Learn more here
   • Google Analytics 4: Learn more here
   • Facebook Pixel: Learn More here
   • Store Location: Each child account can personalize their store location by adding images for their clients
8. Once you have all your preferences, Save

For more information, contact us at support@mytime.com or (385) 233-6964. 

Related Articles:

• Booking Appointments via the Guest App
• Purchasing Packages on the Guest App
• Deleting User Account in Guest App