Managing MyTime Subscription

The My Plan page is your central hub for managing your MyTime subscription, providing a clear overview of your current plan tier, real-time messaging usage, and direct access to detailed performance reports.

Things to know:

• MyTime offers four subscription tiers designed to support businesses of different sizes and operational needs:
• Essential: Best for independent professionals or small businesses who need to manage core appointments and client relationships.
• Complete: Best for small businesses requiring an integrated Point of Sale (POS), credit card processing, inventory management, promotions, and staff compensation tools.
• Premier: Best for growing businesses looking to accelerate growth and scale operations using advanced AI and marketing automation.
• Enterprise: Best for franchisors, enterprise networks, and corporate groups requiring centralized governance, brand-level control, and visibility across every center.
• All subscription fees and overage charges are billed in US Dollars (USD).
• You can choose between two billing options:
• Monthly Billing: Higher monthly cost 
• Annual Billing: A single upfront payment for the year
• You can store both a credit card and a bank account on file
• One payment method must be designated as the primary method. The system will not automatically attempt a secondary payment method if the primary method fails.
• Credit Cards: A 2.5% convenience fee applies to subscription payments and SMS/email overages (does not apply to hardware or POS processing).
• ACH (Bank Transfer): Available for US merchants to avoid the 2.5% surcharge. Note: Activation can take up to 7 business days.
• Franchise Subscription Management
• Whether the franchisor (parent) or the franchisee (child) pays is determined when the child account is initially created at the parent level.
• Parent-Paid Accounts: If the parent account is responsible for the subscription, payment details must be updated on the Parent Profile.
• Child-Paid Accounts: If a specific location pays its own subscription, payment details must be updated directly on that Child Account.
• Only the Account Owner has the authority to add or update payment methods, regardless of the billing structure.
• Grace Period & Suspensions
• Immediate Alert: You will receive an email notification the moment a payment attempt fails.
• 7-Day Grace Period: MyTime will automatically retry the charge daily for 7 days before suspending the account.
• Post-Suspension: If unpaid after 7 days, retries move to a monthly schedule.
• Reactivation: Updating your payment method triggers an immediate retry and processes any outstanding balance to restore service.
  

To view your subscription within MyTime:

1. Log in to your MyTime account
2. Click the drop-down arrow next to your name in the upper-right corner
3. Navigate to My Account > My Plan
4. Once on the My Plan page, you can perform the following actions:
   • View Subscription Details: See the specifics of your current MyTime plan.
   • Track Messaging Usage: Track Messaging Usage: Monitor your real-time email and SMS volume for the current billing cycle, with a direct link to the SMS Usage Report to view a detailed breakdown of message segments and their sources for any specified date range.
   • Track Email Usage: Monitor how many email is included in your plan and view a real-time count of total messages sent during your current billing cycle.

     
     

For more information, contact us at support@mytime.com or (385) 233-6964.

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