Checking Out Multi-Staff Services

Multi-staff services involve multiple staff members working together on a single service, such as a full grooming session that requires both a bather and a groomer, a couples massage with two massage therapists, or a mani-pedi performed simultaneously by a manicurist and a pedicurist. In this article, we will guide you through the process of checking out a multi-staff services.

Things to Know:

• The ability to check out multi-staff services is governed by "Creating Tickets" access control.
  
• Appointments without an associated ticket will show the "Create Ticket" button in the appointment modal, while appointments with an open ticket will display the "Open Ticket" button.
• To learn how to configure multi-staff service, please click here.
• When checking out multi-staff services, all assigned staff members will be visible on the ticket.
• You can hide the "Key In Card" option on the "Take Payment" screen in POS. This feature is controlled by a hidden setting that can only be configured by the MyTime team. To enable it, please contact support@mytime.com.
• The locations shown in the location dropdown when creating a new ticket (to schedule an appointment) in POS are dependent on the following:
• Create Tickets for Their Location(s) and Block for All Locations access control enabled
• If the staff member is assigned to only one location, only that location will appear
• If the staff member is assigned to multiple locations:
• All associated locations will be displayed in the location filter
• The default location will be the one they last filtered to
• They can choose a different location if needed
• Block/Create Ticket for Their Location(s) and Create Ticket for All Locations in POS access control enabled
• All locations will be displayed in the location filter
• The default location will be the one the staff member last filtered to

To check out multi-staff services, simply:

1. Open a booked appointment
2. Click the "Create Ticket" button                                                                                                                                                      
3. You will be directed to POS to complete the checkout > Click the "Take Payment" button 
4. Take payment for the ticket > Close the ticket                                                             

For more information, contact us at support@mytime.com or (385) 233-6964. 

Related Article:

• Multi-Staff Services
• Creating Services
• Global Services
• Multi-Client Services
• Enabling Multi-Staff Appointments
• Scheduling Multi-Staff Appointments
• Moving Multi-Staff Services/Appointments Independently
• Checking Out Multi-Staff Appointments in POS
• Booking Multi-Staff Services Online