Reloading Gift Cards in POS on the Scheduler App

Modified on Fri, 17 Oct at 1:47 PM

This article will guide you through the steps to add funds to an existing gift card using the POS on the scheduler app.


Things to Know:


  • The ability to reload gift cards in POS on the scheduler app is controlled by the "Creating Tickets" access control setting.
  • If the “Enable Gift Card Expiration” setting is active:
    • Newly purchased gift cards will display an “Expires” field when reloading the card in POS.
    • You can edit the expiration date during the reload process.When a gift card is reloaded, the updated balance is automatically reflected in the Gift Card section of the client’s profile.If a gift card was not previously assigned to a recipient, it will remain unassigned after reloading until a recipient is manually added.
  • The Gift Card Balances report:
    • Displays the current balance for each gift card.
    • Shows an “Add Recipient” link in the Recipient column for unassigned gift cards.
  • The Gift Card Activity report records each reload as “Purchase” under the Activity column.


To reload a gift card on the scheduler app, follow these steps:

  1. Log into the app. For detailed instructions, learn more here
  2. After signing in, you will be directed to the schedule by default
  3. Select the POS icon
  4. Click the +Product hyperlink
  5. Select +Gift Card
  6. In the "Amount to Add" field, enter the dollar amount you want to add to the existing card
  7. In the "Card #" field, enter the existing gift card number
  8. To verify the current balance before reloading, click "Check Balance" — the current balance will be displayed
  9. The Recipient field will auto-populate if a recipient was assigned during the initial purchase or added later in the report. If no recipient was assigned before reloading, a recipient can be added at that time.
  10. Select Add
  11. Choose the client
  12. Tap Pay
  13. Once payment is received, close the ticket.
  14. The updated gift card balance will then be displayed in the Gift Cards section of the client’s profile


For more information contact us at support@mytime.com


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