Purchasing Packages for Family Members on Guest App

Modified on Thu, 5 Feb at 3:54 PM

Clients can purchase packages for family members via the consumer app which is similar to the way they would purchase them via the widget.

Things to Know:

To enable online purchases for packages, the following steps must be completed:
A payment account must be set up to process card payments. If you do not have a payment account, please email processing@mytime.com for help.
Your account must be live.
Online booking must be enabled. Learn more here
In the package template, ensure that "Yes" is selected for the "Enable Online Purchase" setting.
When purchasing packages online, clients can buy multiple packages in various quantities if the packages are set up for all family members. This feature is controlled by a hidden setting that only the MyTime team can enable. To activate this setting, please contact our Support Team at support@mytime.com. Please note that if the "Can only be purchased once per client" option is enabled during package configuration, the ability to purchase multiple quantities will not be available.
You can configure your account to automatically apply promotions when clients purchase single or multiple packages. This feature is controlled by a hidden setting; to enable this setting, please contact MyTime Support at support@mytime.com.
For businesses that do not have Strong Customer Authentication (SCA) enabled, clients purchasing packages on the guest app can choose not to save their card information. To opt out, they simply need to uncheck the box next to "I authorize X Company to save my card on file.

Once clients download your custom white-labeled MyTime app from the Google Play Store (Android) or Apple App Store (iOS), they can purchase family member packages by following these steps:

1. From the home screen, tap the icon in the top right corner of the screen