Booking Appointments for a Single Pet on Guest App

In this article, we will guide you through the steps for clients to book appointments for their pets on the guest app.

Things to know:

• Online booking must be enabled for the business.
• Each service must have a staff member assigned, and staff work hours must be set.
• Clients must sign in using an existing MyTime account, Facebook, or Apple login—or create a new account during checkout.
• The same service cannot be booked multiple times in a single booking. To book the same service more than once, the client must complete the booking and then start a new one.
• If a client selects a specific staff member, only the services that can be performed by that staff member will be visible.
• No Preference option on booking widget:
  • When a client selects No Preference, the system assigns a staff member using round-robin logic. Learn more here.
  • If the "Can customers book a specific staff member?" setting is disabled, the "Book With" section will be hidden. In this case, appointments will be booked as if "No Preference" was selected, meaning the round-robin assignment will apply.
• Booking Appointments with Add-On Services
  • Accounts with Multi-Staff Appointments Feature Enabled:
    • If a staff member is selected for the core service and "No Preference" is chosen for the add-on, the same staff member will be assigned to both.
    • If "No Preference" is selected for both the core service and add-on, the system will assign the same staff member to both services. However, if the assigned staff member is not eligible to perform the add-on service, a different staff member will be assigned to the add-on.
  • Accounts with Multi-Staff Appointments Feature Disabled:
    • If "No Preference" is selected, the system will automatically assign the same staff member to both the core service and the add-on.
    • If the selected staff member cannot perform both the core service and the add-on, the option to select an add-on will not be visible. 
• When booking an appointment online, the error message "Time is no longer available" may appear 
  • Another appointment has been booked at the same time.
  • The staff member’s working hours have changed.
  • The selected time slot is no longer available for the chosen staff member.

• By default, when clients use the "Book Again" button, appointments are prefilled with information from previous bookings. However, the option to disable this automatic prefilling is controlled by a hidden setting that can only be configured by the MyTime team. To enable this setting, please contact support at support@mytime.com  
• If “Can customers book a specific staff member?” is enabled and prefill is not disabled:
  • If the previous appointment was booked with a specific staff member, the Book With field shows that staff member.
  • If the previous appointment used No Preference, the system applies round-robin logic and displays No Preference. 
  • Examples:
    • Last appointment with Staff B → Book With: Staff B
    • Last appointment with No Preference → Book With: No Preference
  • Behavior When Prefill Is Disabled: The "Book With" field always displays "No Preference," regardless of the previous booking.
    
• Clients who book appointments—whether for themselves, or pets, will receive a notification listing all services booked:
  • Booked in-store: The Booked by Business notification is sent.
  • Booked online: The Booked by Client notification is sent.
• If the setting "Accept online payments through MyTime?" is configured to either "Yes, require online payment to book online" or "Let clients choose whether to pay online or in person," and the client opts to pay online, the following will occur:
  • When an appointment requiring a deposit is booked online, the client's card on file will be charged for the deposit, and a hold will be placed on the card for the remaining balance.
  • If the hold amount cannot be charged successfully, the location manager will be notified that the pre-authorization attempt failed and will need to collect the remaining balance from the client at the time of the appointment.
  • For businesses that require online payments but do not enforce a cancellation policy, clients can book $0 services—such as services covered by a package or membership, or services that are free—without needing to enter a credit card.
• When an appointment is booked for a pet online, a ticket is automatically created.
• For mobile businesses:
  • Services unavailable at the selected location are hidden in the booking widget.
  • Selecting In-Store hides services offered only at the client’s location.
  • Selecting At Your Location (up to X miles) hides services available only in-store.
• Clients can book both individual and multi-client services in a single transaction for their pets. During checkout, all selected services are grouped together for convenience. When a multi-client service is included, the Additional Guest Form must be completed for every participant before the booking can be completed.
• Clients can book $0 services without a credit card. However, a card will be required if you have a cancellation policy or if the "Store Client Credit Cards?" company setting is set to "Yes, and also require them to schedule appointments."
  

Clients can book an appointment for their pets by following these steps:

1. Clients must download the guest app from either the Google Play Store (for Android users) or the Apple Store (for iOS users) 
2. Once downloaded, open the app and tap on the account icon located in the top right corner 
3. On the sign-in page, clients can either log in using their MyTime consumer credentials or sign in using Facebook 
4. Upon signing in, clients will be directed to the My Account page
5. Tap the "Booking" icon located at the bottom of the screen
6. Tap "Book Now" 
7. Select the desired location (if the account has multiple locations) 
8. Tap "Book Appointment 
9. In the 'Please Select a Pet' field, select an existing pet or add a new one. 
   • When adding a new pet, the breed is required
10. Browse available services or use the filter option to narrow results by staff member or service category.
    
11. Tap "Book" next to the desired service
12. To add another service, tap Add another service. Otherwise, tap 'Time to continue" 
13. Choose a date and time   
14. Proceed to checkout:
    • Complete the intake form.
    • Enter payment information (if required)
15. Complete the booking.
16. The booking confirmation page will appear once the appointment is successfully booked. 

Once the appointment is booked, the client can:

To book another appointment for the same service, use the Book Again button to navigate to the Time Picker 

Add the booked appointment to your personal Google, Outlook, or Apple calendar. 

To obtain directions to the business, clients can utilize the "Get Directions" link 

For more information, contact us at support@mytime.com or (385) 233-6964.

Related Articles:

Guest App Configuration

Booking Appointments on Guest App

Self-Check-In for Appointment on Guest App