Setting and Resetting Passwords on Staff Profiles

When adding or editing staff member profiles, you can set or reset their passwords. Additionally, staff members can independently set or reset their passwords if access control permits. In this article, we will walk through the password set/reset flow on staff profiles. 

Things to know:

• You have the capability to mandate a strong password and set the minimum password length for your business. When the strong password setting is enabled, new passwords or resets must adhere to the following criteria:

  • Meet a minimum password length of 8 characters

  • Include at least one lowercase character
  • Include at least one uppercase character
  • Include at least one number
  • Include at least one special character (symbol)
• The ability for staff members to set or reset passwords on their profiles is governed by the 'Setting Staff Passwords' access control.

CONTENTS

• Enable Strong Password and Length 
• Create Passwords for Staff Profiles
• Reset Passwords for Staff Profiles 

Enable Strong Password and Length 

To enable a strong password and/or configure the desired password length:

1. Navigate to Business Setup > Settings
2. Locate the Staff section
3. Toggle the "Require Strong Passwords?" to YES 
4. Enter the desired minimum password length                                                                                                                                                                                                                                
5. Save your changes

Create Passwords for Staff Profiles

If a staff member hasn't created a MyTime account and you need to set a password for them in-store, you can follow these general steps:

1. Navigate to Business Setup > Staff & Availability
2. Select the staff member's profile for whom you want to set a password
3. Click on the "Set Password" hyperlink below their username or email address
4. In the modal that appears, enter a secure password for the staff member, then hit the Set Password button                                                                                                                                                                                                                                                                                                                                        
5. Save the profile 

Reset Passwords for Staff Profiles 

To reset a staff member's password in-store:

1. Navigate to Business Setup > Staff & Availability
2. Select the staff member's profile for whom you want to reset a password
3. Click on the "Reset Password" hyperlink below their username or email address
4. In the modal that appears, enter a secure password for the staff member
5. Click the Reset Password button                                                                                                                                             
6. Save the profile

For more information, contact us at support@mytime.com.