Members Only Services

Members Only services are configured to be bookable only by clients with an active membership. In this article, we will walk through the steps on how to configure members only services and their functionalities.

Things to know: 

• This feature is only available for accounts with a membership subscription
• For franchise businesses with global services, the setting is controlled at the parent level
• Members only services can be booked by clients with an active membership or memberships with a pending cancellation status. Clients with expired, canceled, frozen, or suspended (payment failed) memberships will not be able to book members only services.
• If a membership is canceled and the "How long should value/item credits be valid after membership termination?" setting is configured, clients will be able to book members only services until the credits have expired.
• Staff members will have the option to bypass and schedule members only services for clients with no membership, canceled, frozen, or expired memberships; however, a warning message will be displayed on the appointment modal.
• If the client's membership expires or is terminated during a recurring series, future recurring appointments booked with a members only service can be changed to ordinary services.

Content:   

• Configuring Members Only Services
• Scheduling Members Only Services In-store

Configuring Members Only Services

1. Navigate to Business Setup > Services 
2. Add a service variation under the desired service category  
3. On the "Add Service" modal, the Members Only check box will be visible below the duration, tick the check box. Please Note: Existing services will also have this checkbox, which may be updated to make the service members only
4. Once done, Save

Scheduling Members Only Services In-store

1. Navigate to your Schedule
2. Click on an open time slot for a service provider OR select the + New Appointment button from the sidebar
3. When the appointment modal opens, add a client with a membership and a members only service. The Members Only label will appear below the service to indicate that it is a members only service.
4. If a staff member attempts to schedule a members-only service for a client, pet, or family member who does not have an active membership, a warning message "This service is for Members Only but no membership was found" will be displayed on the appointment modal, along with the "Members Only" label.
   
   
5. Save
6. The appointment will then be displayed on the scheduler                                                                                              

For more information contact us at support@mytime.com.    

Related Article:

Booking Members Only Services Online