Rescheduling Appointments

In this article, we will look at how to reschedule an appointment.

Things to know:

• Once an appointment is marked as completed, it cannot be rescheduled
• Clients will receive a reschedule notification if the Appointment Rescheduled automated message is active in your Marketing tab.
• If you do not want the client to be notified about the rescheduling, you can uncheck the "Notify client of change" box in the bottom right corner of the appointment modal
• Appointments not linked to a ticket will present the "Create Ticket" button in the appointment modal, whereas appointments associated with a ticket will show the option "View Ticket."
• If an appointment is scheduled with a staff member and the service is later unassigned from them, the appointment modal will display an error message below the service field, indicating that the staff member is no longer assigned to perform that service. When this error message appears, you can either select a different staff member or proceed with the current one.

To reschedule an appointment: 

1. Navigate to the schedule
2. Locate the appointment the client wants to reschedule 
3. Click on the appointment
4. Adjust the date and/or time on the date and time picker
5. Once you have made the adjustment, click the save button on the appointment modal 

If you do not want the client to be notified about the reschedule, uncheck the "Notify client of change" box in the bottom right corner of the appointment modal                                                                                                                                                                                                                                                                                                                                                                                

Related Articles:

• Drag Appointments between Staff Members
• Canceling Appointments