Scheduling Appointment for Pets

MyTime allows pet merchants to add pets to client accounts, and you will also have the option to schedule appointments for pets. In this article, we will provide step-by-step instructions on how to book appointments for pets.

Things to know:

• If a client doesn't have a pet on their profile, you can add pet(s) directly from the appointment modal
• Once the Date of Birth field is completed for a pet, the age will be automatically displayed on both the pet profile and the appointment modal. The age will be represented as follows:
  • Less than 1 Month Old: For pets under one month of age, their age will be displayed as "< 1 month old."
  • Exactly 1 Month Old: For pets that are exactly one month old, their age will be shown as "1 month old."
  • Between 1 Month and 1 Year Old: For pets older than one month but younger than one year, their age will be displayed as "X months old," where X represents the number of months.
  • Exactly 1 Year Old: For pets that are exactly one year old, their age will be indicated as "1 year old."
  • Older than 1 Year: For pets older than one year, their age will be displayed in years and months (e.g., "1 year and 2 months old").
• For clients with only one pet, the pet is automatically added to the appointment when scheduling it
• When clients are merged, and only one pet remains on the profile, booking an appointment will automatically add that pet in the appointment modal. Additionally, when pets are merged, leaving only one pet profile, that pet is added by default when making an appointment.
• For clients with two pets, after one pet is deleted, booking an appointment will default to the remaining pet
• The "Must Select A Pet For Appointment"setting controls whether selecting a pet is mandatory when booking an appointment in-store. Once this setting is enabled, the following will occur:
  • Staff members will not be able to schedule an appointment without selecting a pet.
  • If a staff member attempts to schedule an appointment without selecting a pet, an error message will appear: "Please select a Pet for this appointment." 
• Once a photo is added to a pet's profile, it can be displayed on the schedule in hover mode. This feature is controlled by a hidden setting that only the MyTime team can enable. To activate this setting, please contact our Support Team at support@mytime.com. 
• You can add appointment notes. These notes can include observations about the pet's behavior, preferences, health concerns, or any special needs they may have so that the staff member can provide the best care. This is optional.

Scheduling an Appointment for a Single Pet

1. Navigate to the Schedule
2. Filter by the desired location
3. Click on the "New Appointment" button below the calendar on the left-hand side of the schedule, or on a specific time slot directly in the schedule
4. The appointment modal will appear
5. Add the client you are booking the appointment for. If the client is new, click on the "Add Client" button and enter the personal information for the client
6. For clients with one pet, the pet's name is automatically selected. If a client has more than one pet, you must select the desired pet from the dropdown menu. You can also add a new pet to the client's profile by clicking on the "Add New Pet" icon
7. Select a date and time for the appointment
8. You can configure the appointment to be recurring by clicking on the "Recurring" button
9. Select a staff member
10. Select a service. To add multiple services to the appointment, you can click on the "Add a Service" button
11. Click the "Save" button located at the bottom of the modal
12. Once saved, the appointment can be viewed on the schedule
13. To edit the appointment, simply click on the appointment on the schedule. The appointment modal will open, and you can go ahead and make the necessary changes.

Scheduling an Appointment for Multiple Pets

1. On the appointment modal, click the "+Another Pet" hyperlink
2. The appointment details for the additional pet(s) will appear below. You can choose to schedule the appointments for the additional pet(s) concurrently (at the same time) or sequentially (after the first pet's appointment).
3. If the client does not have multiple pets on the account, you can click the "Add New Pet" button to add another pet to the appointment                                                                                                                                                                                                                                                                                                                                                                                    
4. Once you have entered the required fields, select "Save" 

By following the steps provided in this article, you will be able to book appointments for a single pet and multiple pets.

For more information contact us at support@mytime,com.