Scheduling Appointments for Pets

Modified on Thu, 5 Mar at 9:33 AM

MyTime allows pet merchants to add pets to client accounts, and you will also have the option to schedule appointments for pets. In this article, we will provide step-by-step instructions on how to book appointments for pets.

Things to know:

The ability to schedule pet appointments is controlled by the “Accessing Appointments” access control setting.
The “Must Select A Pet For Appointment” setting determines whether selecting a pet is required when booking in-store. When enabled, staff cannot save an appointment without selecting a pet. If they attempt to do so, an error message appears: “Please select a Pet for this appointment.”
If a client does not yet have a pet on their profile, you can add one directly from the appointment modal.
Automatic Pet Selection - The system automatically selects a pet when:
The client has only one pet.
Clients are merged and only one pet remains.
Pets are merged and only one pet profile remains.
A client originally had two pets and one is deleted, leaving only one.
In all of these cases, the remaining pet is added to the appointment by default.
Resource Assignment Rules
When booking services for multiple pets:
By default, the same resource assigned to the first pet will be assigned to the next pet (if available and eligible).
If a resource is limited to one booking per time slot, it will not appear as an option for the second pet.
In that case, the system automatically assigns another available resource.
If a staff member manually changes the service or resource and the original resource becomes ineligible, the system updates the Resource field accordingly.
Appointments scheduled using + Another Pet (in-store) or booked online for multiple pets are automatically grouped and combined into a single POS ticket.
Each pet has its own tab in the appointment modal
Changes made under one tab are automatically saved when switching tabs
Save – Saves changes across all tabs (all pets)
Discard Changes – Clears all changes across every tab
Editing, Updating & Cancellations
When updating an appointment’s status, you will be prompted to choose:
Update only this appointment
Update all related appointments
For multi-day appointments involving multiple pets, when you change the date or time of an appointment, a confirmation prompt will appear. You will be asked to choose between two options:
Update this appointment only: Applies changes only to the specific instance you are editing.
Update all appointments: Syncs the new date and time across the entire group
Ticket Management
A ticket is created only when:
You click Create Ticket in the appointment modal, or you check out through POS
Once created, the ticket includes all appointments in the group
Clicking “Remove” on an individual appointment will remove only that specific appointment from the ticket.
Clicking “Remove All” will remove all appointments from the ticket at once.
If some services require a deposit and others do not:
Non-deposit services display $0
Deposit-required services display the applicable amount
When clicking + New Appointment, the start time defaults to the next available time slot based on your account’s time picker interval. Example: If you click at 6:10 PM and your interval is 15 minutes, the appointment will default to 6:15 PM.
If the same pet is booked for multiple appointments at the same time, the following alert appears: “{Pet’s name} is already booked at this time.” This is only a warning and does not prevent saving the appointment.
Once a pet’s date of birth is entered, their age automatically appears on:
The pet profile
The appointment modal
Age formats include:
< 1 month old
1 month old
X months old
1 year old
X years and X months old
A pet’s profile photo can appear when hovering over the schedule. This is controlled by a hidden setting. To enable it, contact support@mytime.com.
Clients receive a notification listing all services booked:
Booked by Business – Sent for in-store bookings
Booked by Client – Sent for online bookings

Contents

Scheduling an Appointment for a Single Pet

Scheduling an Appointment for Multiple Pets

Viewing Appointment Groups

Scheduling an Appointment for a Single Pet

Navigate to the Schedule
Filter by the desired location
Click on the "New Appointment" button below the calendar on the left-hand side of the schedule, or on a specific time slot directly in the schedule
The appointment modal will appear
Add the client you are booking the appointment for. If the client is new, click on the "Add Client" button and enter the personal information for the client
For clients with one pet, the pet's name is automatically selected. If a client has more than one pet, you must select the desired pet from the dropdown menu. You can also add a new pet to the client's profile by clicking on the "Add New Pet" icon
Select a date and time for the appointment
You can configure the appointment to be recurring by clicking on the "Recurring" button
Select a staff member
Select a service. To add multiple services to the appointment, you can click on the "Add a Service" button
Click the "Save" button located at the bottom of the modal
Once saved, the appointment can be viewed on the schedule
To edit the appointment, simply click on the appointment on the schedule. The appointment modal will open, and you can go ahead and make the necessary changes.

Scheduling an Appointment for Multiple Pets

On the appointment modal, click the "+Another Pet" hyperlink
The appointment details for the additional pet(s) will appear below. You can choose to schedule the appointments for the additional pet(s) concurrently (at the same time) or sequentially (after the first pet's appointment).
If the client does not have multiple pets on the account, you can click the "Add New Pet" button to add another pet to the appointment
Once you have entered the required fields, select "Save"

By following the steps provided in this article, you will be able to book appointments for a single pet and multiple pets.

Viewing Appointment Groups

Navigate to the schedule and locate and open one of the appointments scheduled
The appointment modal will display the appointment tabs at the top labeled with the names of each pet
When updating the status of the appointment, a message will appear asking if you would like to update the current appointment or all grouped appointments
If you select to update all appointments, the updated status will be reflected across all related appointments
- Rex
- Sam