Combo Bookings (Service Groups)

The combo bookings (service groups) feature allows you to create service groups to encourage clients to book multiple services when scheduling appointments online, with the option to offer a multi-service discount. In this article, we'll explore the steps involved in creating and utilizing service groups.

Things to know: 

• The option to select a service group is available online but not in-store. In-store, you must manually add each service from the service group to the appointment for the discount to apply in POS.
• Services within a service group will follow the booking order specified for each individual service. Learn more here
• Service groups that consist solely of add-on services will display an error message: 'The current services do not support the selected add-ons. Choose a service that enables these add-ons to proceed' and will not be saved.
• Service group promotions are optional, but they can enhance the appeal of your service groups by offering discounts.
• To apply promotions to service groups, each service in the group must have the promotion configured separately, with the Auto Apply setting set to 'Yes.' This ensures that the promotion is automatically applied to bookings on the booking widget. 
• Clients with memberships or packages that cover services within a service group will not receive the service group discount. This is because the credit from their membership or package already covers the cost of those services.

Content:

• Configuring Service Groups
• Configuring Service Group Promotion

Configuring Service Groups 

Navigate to Business Setup > Services 

1. Locate the Service Groups button at the bottom of the page
2. You can create service group categories, which serve as the overarching group name displayed on the booking widget. Then, you can create service groups that will be displayed within these categories.
3. Click +Add Service Group Category to add a service group category: Enter the following in the service group category modal: 
   • Service Group Category Name
   • Service Group Category Description 
   • Sort Order
4. Click +Add Service Groupand enter the following in the Add Service Group modal:
   • Service Group Name
   • Service Group Category
   • Service Group Description
   • Applicable Locations
   • Services: Select the services that should be included in this group                                                                          
5. Save 
6. Once saved, the service group will be listed under service groups and reflected on the booking widget

Configuring Service Group Promotion

Once you have configured your service category and group, you can create a promotion to apply to your service group. Please note: Service group promotions are optional, but they can enhance the appeal of your service groups by offering discounts.

1. Navigate to Marketing > Promotions
2. Click "Create New Promotion"                                                                                                                                        
3. Configure the general setting, ensuring 'Auto Apply' is set to "Yes"
4. Next, configure the criteria and benefits of the promotion. Ensure that the selected services are part of the service group, and use the AND feature (clicking + Add Requirement to add additional services) to separate them. Set the discount to a dollar amount. For example, if the Service Group "Mani. Pedi" has 2 services, the promotion should include both services
5. The 'Promotion Benefit' can be set to dollar ($) value or percentage (%):
   • If set to dollar value, the promotion's 'Apply to' should be set to "Each Item in Criteria" and the 'up to' set to 1 item
   • If set to a percentage, the promotion's 'Apply to' should be set to "Each Item in Criteria" and the 'up to' set to the number of services added above in the requirement
6. Click the Publish Promotion" button

For more information, contact us at support@mytime.com. 

Related Articles: 

Booking Service Group Online