Utilize the Communicator on Web

In this article, we will walk through the steps of how to send, view, and respond to messages via the Communicator. 

Things to know:

• When a client sends a message, a notification sound is played and the chat window will appear on the screen.
• We display a maximum of 10 conversations at any given time. However, all conversations will be accessible from the conversation section of the Communicator.   
• Clicking the 'X' icon on the top right of the chat window will remove that pop-up from the screen and pop up another one from the list. 
• Inbound and outbound messages through the MyTime Communicator contribute to your SMS usage
• When using the communicator, please keep the following in mind:

  • Custom Guest App Installed: If the client has the custom guest app installed, the ghost text in the communicator window will display: "Messages will be sent via push notification."

  • Valid Phone Number and SMS Opt-In: If the client has a valid phone number on file and is opted in to receive transactional SMS, the ghost text will display: "Messages will be sent via SMS."

  • No Valid Phone Number but Valid Email: If the client does not have a valid phone number on file and is not opted in to receive SMS, but has a valid email and is opted in to receive transactional email, the ghost text will display: "Messages will be sent via email."

• For global clients, if a message is sent from the communicator on the guest app via push notification from the child account, the name of the child account will be included
• In-store, we display a maximum of 10 conversations at any given time. However, all conversations will be accessible from the conversation section of the Communicator. 
• When a message fails to be successfully sent to a client via SMS using the Communicator, a "Message failed to deliver" notice will appear in the chat window. Additionally, staff members will receive audio feedback, ensuring prompt awareness of the unsuccessful delivery.
• Only jpeg', 'jpg', 'png', 'gif', 'pjpeg', and 'x-png' images below 5MB can be sent through the communicator. If a larger or unsupported image is added, you will receive an error message Not a recognized image file" error plus "Supported image types are 'jpeg', 'jpg', 'png', 'gif', 'pjpeg', and 'x-png'"

To send a message via the Communicator on the web, simply:

1. Select the Communicator at the bottom left of the page
2. Select a client from the list or search for a client                                                                                                                                                                                                                                                                                                                                                                                                          
3. Compose a message or attach a file and send                                                                                                                                                                                                                                                                                                                                                                                                                                                            

To respond to a message via the Communicator on the web, simply:

1. Select the desired chat
2. Compose a message or attach a file and send  
3. Minimize the chat window or remove it by clicking the 'X' icon on the top right

The conversation will be accessible from the Conversations section of the Communicator. 

The conversation will also be visible under the Messages section on the client's profile.

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Utilize the Communicator on Scheduler App