The MyTime Communicator allows you to stay connected and communicate effortlessly with your clients.
Things to know:
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Benefits of the Communicator:
- Real-Time Chat: Engage in live conversations with your clients, facilitating instant communication for quick and efficient interactions.
- Photo Sharing: Seamlessly share photos with your clients directly through the MyTime Communicator, adding visual context to your conversations.
- Automated Conversation Saving: Every conversation with your clients is automatically saved, ensuring a comprehensive record of interactions for future reference.
- Multi-Platform Accessibility: Access the MyTime Communicator from your phone, web browser, or through the dedicated MyTime app available on both Android and iOS devices.
- Inbound and outbound messages through the MyTime Communicator contribute to your SMS usage
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When using the communicator, please keep the following in mind:
Custom Guest App Installed: If the client has the custom guest app installed, the ghost text in the communicator window will display: "Messages will be sent via push notification."
Valid Phone Number and SMS Opt-In: If the client has a valid phone number on file and is opted in to receive transactional SMS, the ghost text will display: "Messages will be sent via SMS."
No Valid Phone Number but Valid Email: If the client does not have a valid phone number on file and is not opted in to receive SMS, but has a valid email and is opted in to receive transactional email, the ghost text will display: "Messages will be sent via email."
- For global clients, if a message is sent from the communicator on the guest app via push notification from the child account, the name of the child account will be included
- In-store, we display a maximum of 10 conversations at any given time. However, all conversations will be accessible from the conversation section of the Communicator.
- When a message fails to be successfully sent to a client via SMS using the Communicator, a "Message failed to deliver" notice will appear in the chat window. Additionally, staff members will receive audio feedback, ensuring prompt awareness of the unsuccessful delivery.
- Only jpeg', 'jpg', 'png', 'gif', 'pjpeg', and 'x-png' images below 5MB can be sent through the communicator. If a larger or unsupported image is added, you will receive an error message Not a recognized image file" error plus "Supported image types are 'jpeg', 'jpg', 'png', 'gif', 'pjpeg', and 'x-png'"
Scenarios
| Scenarios | Results |
If a client is associated with location A, the staff is associated with locations A and B, and the client initiated the message (they responded to a confirmation from location A, etc) |
Whether the staff member is logged in at location A or B, they will receive the message from the client (access control permitting). However, if the staff is not logged in, the client's message will be sent to location A |
If the client is associated with location A, the staff is associated with locations A and B and the staff initiated the message |
If the staff member is logged in at location A or B, they will receive the message from the client (access control permitting). However, if the staff is not logged in, the client's response will be sent to location A |
If a client is associated with location B, the staff is associated with location A, and the client initiated the message (they responded to a confirmation from location B, etc) |
The client's message will be sent to location B and received by any staff logged in at location B (access control permitting). |
If the client is associated with location A, the staff is associated with location B, and the staff from location B initiated the message |
The client’s response will show up at location B |
If the client is associated with locations A & B, the staff is associated with location B and the client initiated the message (they responded to a confirmation, etc from location A) |
The client’s response will show up at location A |
If the client is associated with locations A & B, the staff is associated with location B and the staff initiated the message |
The client's response will show up at location A & B |
| If the client is associated with locations A & B, their last appointment was at location A, the staff is associated with location B and the client initiated the message (they responded to a confirmation from location A, etc) | The client’s message will show up at location A |
If the client is associated with locations A & B, their last appointment was at location A, the staff is associated with location B. If the staff initiated the message |
The client's response will show up at location B |
| If the client is associated with locations A & B, their last appointment was at location B and the client responded to a campaign they received from location A | The client's response will show up at location B since that is the location associated with their last appointment |
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