Signing into MyTime on Scheduler App (Android and iOS)

Managing staff access across multiple locations requires tools that are both secure and simple to use. Staff and owners can use their existing Google or Apple account to sign in to MyTime on the web and through the MyTime Scheduler mobile app. This article will walk you through the process of installing the app and signing in on both Android and iOS devices. 

Things to know:

• A staff member cannot sign in until a staff profile has been created. A profile must be established using either standard credentials (unique username/email and password) or social accounts (Google or Apple integration). 
• The system automatically links to the correct staff profile by matching the email address on their Google or Apple account with the one on file in MyTime. Once connected, staff and owners can sign in anytime by simply selecting their preferred option — a secure, frictionless start to every shift. 
• If a staff member forgets their password, they can trigger a reset by selecting "Forgot Password" on the sign-in screen.
• For iOS users, a reCAPTCHA verification will be triggered after three unsuccessful login attempts to protect your account from unauthorized access.
  
• If your business operates across multiple sites, you can customize your view:
  • By default, the app displays up to three locations.
  • If you need to view more than three locations simultaneously, please contact support@mytime.com to enable this feature.
• The “Auto-lock Mobile After” setting improves security by automatically locking the app after a period of inactivity, requiring users to reauthenticate. 
  • You can configure this setting on the web by navigating to Location Setup > Settings (access depends on the “Accessing Account Settings” permission).
  • If no value is set for “Auto-lock Mobile After”, the system will default to the value defined in “Auto-lock Web App After”, if one is set.

CONTENTS

• Signing In on the App Using Email and Password
• Signing In on the App Using Google
• Signing In on the App Using Apple ID
• Signing in with a Dedicated Server on an Android Device
• Signing in with a Dedicated Server on an iOS Device

Signing In on the App Using Email and Password

1. Launch the MyTime Scheduler app on your device
2. Enter your registered email and password
3. Tap 'Login'
4. A welcome message will appear—tap OK to proceed
5. If your account has multiple locations, you will be prompted to select which locations should be downloaded to the app 
6. By default, up to three locations can be viewed at a time. To increase this limit, contact the MyTime Support Team at support@mytime.com 
7. Complete the setup guide, then tap "Get Started" to access the Scheduler 

Signing In on the App Using Google

1. Launch the MyTime Scheduler app on your device
   
2. Tap 'Continue with Google'
3. Enter your Google email address and click 'Next.'
4. Enter your Google password and click 'Next.
5. Tap 'Agree and Share' to provide the necessary permissions.
   
6. A welcome message will appear—tap OK to confirm and proceed
7. If your account has multiple locations, you will be prompted to select which locations should be downloaded to the app 
8. By default, up to three locations can be viewed at a time. To increase this limit, contact the MyTime Support Team at support@mytime.com 
9. Complete the setup guide, then tap "Get Started" to access the Scheduler

Signing In on the App Using Apple ID

1. Launch the MyTime Scheduler app on your device
2. Tap 'Continue with Apple' 
3. Select the apple account you wish to use 
4. Confirm your identity using your password, FaceID, or TouchID 
5. A welcome message will appear—tap OK to confirm and proceed
6. If your account has multiple locations, you will be prompted to select which locations should be downloaded to the app 
7. By default, up to three locations can be viewed at a time. To increase this limit, contact the MyTime Support Team at support@mytime.com 
8. Complete the setup guide, then tap "Get Started" to access the Scheduler

Signing in with a Dedicated Server on an Android Device

If your account uses a dedicated server, follow these steps after installing the app:

1. Launch the MyTime Scheduler app 
2. On the login screen, tap the three dots in the top-right corner 
3. Tap Server Subdomain
4. Type in your specific server subdomain and tap OK
5. You will be redirected back to the login page—Follow the steps above to login

Signing in with a Dedicated Server on an iOS Device

If your account uses a dedicated server, follow these steps after installing the app:

1. Navigate to Settings > Apps
2. Locate the Scheduler app 
3. Scroll down to the Scheduler Settings section and enter your server subdomain 
4. Exit Settings

For more information, contact us at support@mytime.com.

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