Adding Pets

For pet businesses, you can add as many pets as you'd like to a client record from the Clients tab. In this article, we will walk you through the steps of adding a pet to a client profile.

Things to Know:

• For pet merchants, you can add up to 100 pets on the account
• On the client profile, you can still see pet information even after it has been deleted
• Pet names must be unique and can't match the name of the client
• For deleted pets, they will appear greyed out with the word "Deleted" in parentheses beside their name
• On the appointment modal, if multiple pets are on the account, when you add a pet, the names of all the pets will appear and you can select the desired pet(s).
•  Pets will be displayed on clients profile in the following order:
  • Active Pets
  • Deceased
  • Deleted
  • Deceased and Deleted
• Once the Date of Birth field is completed for a pet, the age will be automatically displayed on both the pet profile and the appointment modal. The age will be represented as follows:
  • Less than 1 Month Old: For pets under one month of age, their age will be displayed as "< 1 month old."
  • Exactly 1 Month Old: For pets that are exactly one month old, their age will be shown as "1 month old."
  • Between 1 Month and 1 Year Old: For pets older than one month but younger than one year, their age will be displayed as "X months old," where X represents the number of months.
  • Exactly 1 Year Old: For pets that are exactly one year old, their age will be indicated as "1 year old."
  • Older than 1 Year: For pets older than one year, their age will be displayed in years and months (e.g., "1 year and 2 months old").

To add a pet in MyTime:

1. Navigate to the Clients tab
2. Search for the desired client 
3. Open the profile
4. In the top right, select the +Add Pet button
5. Enter as much information about the pet as necessary, pet name is mandatory
6. Save your changes 

The pet will now be displayed on the primary client's profile.

To add additional pets:

1. Expand the "All Pets" menu in the top right
2. Click on the "New Pet" option
3. Enter as much information about the pet as necessary
4. Save

Related Article:

Merging Child Accounts