Link/2500 Setup

Modified on Fri, 17 Jan at 2:13 PM

You can be up and running, ready to take card payments in under 5 minutes with the plug & play capabilities of the Link/2500 pin-pad. Follow the few short steps below to set up your new card terminal.

Connect terminal to power and internet

Connect the included power cable by removing the flap on the right side of the Link/2500
On the pin-pad press 2634. A menu will display showing your WiFi status & battery status. The WiFi indicator will be white, indicating the Link/2500 pin-pad is not connected to WiFi. Press the F key above the red X
Select Tetra Admin
Select 3-Configure Wi-Fi
- NOTE* If you are using this device for your mobile services it will need to connect to your MyTime device via a personal hotspot. Please activate your hotspot before moving to the next step. A Bluetooth connection option will be released for the Link/2500 in Q4 2020.
Select 2-Scan Networks
Click on your wireless network and enter the password *use the numbers on the keypad to input the WiFi password, use the # key to input symbols, use the yellow key to backspace/delete*
The device will confirm to connect, click the green button on the pin-pad to confirm *the WiFi status will remain white if you have entered the wrong password. If the status remains white after 30 seconds you will need to press 3-My Networks then Delete All and try connecting again with the correct password*
Press the red X 4-5 times to return to the home screen.
When you return the the home screen your reader will display the following options: CloudPDC or LocalPDC. Please select CloudPDC. After doing so your reader will reboot. Once it is back on the home screen (which reads "this land closed") proceed to the next steps below.
- If your card reader does not display these options press 0000 > scroll down to connection status > If your reader shows not connected please hold the yellow key + # key for 3 seconds to reboot. Once rebooted you should see the options in step 9 above.

Register the terminal to your MyTime account (This Lane Closed)

Now that your reader is connected to WiFi you will need to follow the steps here to register your terminal to your location.
Once connected and the reader has booted up you will see the MyTimePay screen (as seen here).

Run a Test

You are now ready to take payments. The final step is to select the Link/2500 pin-pad from your list of card readers in MyTime (see screenshot below).

Web App

iOS

Tips & Tricks

To reboot your terminal, hold the yellow key + # for 3 seconds
To check the terminal status (internet connection, battery life, etc), press 0000 on the keypad.

Troubleshooting

150 error

Verify the HOST IP address is correct
- On your keypad press 0000. This will display a terminal status page. Please verify the HOST IP address is device.c9pg.com. If your HOST IP address is different than this please follow the steps below to update. Note** - depending on your terminal model screen size, you may need to scroll down on the status page to find the HOST IP address.
  - Press 0001
  - Press 2 - Ethernet Parameters
  - Press 5 - Server IP address
  - Enter the following: device.c9pg.com
    - *use the # key to input symbols, use the yellow key to backspace/delete*
    - *The keypad uses T9 entry. Pressing each key more than once cycles from numbers to lower case letters to upper case letters*
  - Press the circle green key to save. You will return to the previous screen.
  - Press the red X button until the terminal asks “Save and Reboot?“ -> Select Yes
- Once connected and the reader has booted up you will see the MyTimePay screen (as seen below). If you don't see a MyTime Pay screen (e.g. you see This Lane Closed) screen you need to register your reader first. Follow the steps here to register your reader then return to this article after registration.
Verify your card reader is connected to the internet
- On your keypad press 0000. This will display a terminal status page.
- Scroll to CONNECTION STATUS. It should read ACTIVE or CONNECTED. If it is NOT CONNECTED please work with your network admin to establish an internet connection to this device.

Attachments (2)

jpg

IMG_5962 2.jpg
500 Bytes

jpg

IMG_5963.jpg
496 Bytes