Managing Waiver Expiration

You can configure waivers in MyTime to either never expire or to expire after a specific number of days. Setting an expiration ensures that clients regularly review and accept your most up-to-date terms and conditions. This article covers:

• How to set up waiver expiration
• How expired waivers appear on client profiles and appointments
• What happens when a waiver expires

Things to know:

• The ability to configure waiver expiration is controlled by the 'Manage Client Setup' access control setting.
• Active and expired waivers both remain visible on client profiles. However, if a waiver has expired, signing a new version of the same waiver will automatically replace and remove the expired one from the client profile.
• You can set a custom validity period (in days) for each waiver.
• If a waiver is still active, it must be manually deleted from the client profile before a new waiver can be added.
• Waivers created through custom appointment fields display in the appointment modal’s notes section, with the expiration date shown in parentheses.

Contents:

• Configuring Waiver Expiration
• Waiver with Future Expiration Date
• Expired Waiver

Configuring Waiver Expiration 

To set up a waiver with an expiration period:

1. Go to the Clients tab.
2. Expand the Manage Clients menu.
3. Select Customize Client Fields.
4. Click Add Field under the desired custom field group.
5. In the Field Type dropdown, select Waiver.
6. Fill in the required field details.
7. Toggle Expires to enable expiration.
8. An expiration input will appear. Enter the number of days the waiver should be valid.
9. Optionally, check Apply to existing waivers to update previously signed waivers.
10. Click Save.

Once configured, expiration dates will display next to the waiver on both the client profile and the appointment modal.

Waiver with Future Expiration Date

• Client Profile View – Waivers display with expiration dates clearly shown.
• Appointment Modal View – Waivers appear in the appointment notes section with expiration dates shown in parentheses.

Client Profile View

Appointment Modal View

Waivers created as appointment custom fields

Expired Waiver

When a waiver expires, it remains visible in both the client profile and the appointment modal, but it is clearly marked as expired.

Client Profile View

Appointment Modal View

Appointment Waivers on Appointment Modal

For more information, contact us at support@mytime.com.  

Related Articles:

• Creating Waivers
• Sign Waivers via Ingenico Terminal
• Membership Waiver & Intake Form
• Deleting & Archiving Waivers