Labor Forecasting

Modified on Fri, 17 Jan at 9:20 AM

The labor forecasting feature uses advanced machine learning to forecast how many bookings you will receive on a given date by hour of the day, as well as how many staff members you will require to serve those clients. It considers the productivity of staff members scheduled to work that day to determine whether you need to add or remove staff members scheduled to work at that time, ensuring cost-effective staffing levels. In this article, we will walk through how the labor forecasting feature works.

Things to know:

An additional subscription is required for this module. Please reach out to support@mytime.com or your account manager to activate this module.
This is controlled by a hidden setting that only the MyTime team can enable. To enable the hidden setting, please contact our Support Team at support@mytime.com.
If a staff member clocks in but does not clock out, that clocked time will not be displayed on the forecast user interface. This is because we are unable to determine when the staff member concluded working.

Contents

Accessing Labor Forecast
Background Colors
Forecast Definitions

Accessing Labor Forecast

Once the hidden setting is enabled, follow the steps below to access it:

Navigate to your schedule
In the left panel, select the "Hours" button
You will be directed to the Custom Hours user interface. The forecast data will be visible at the top of the page
You can do the following:
- Filter by a specific location
- Filter by business hours or all hours
- Filter by a specific day
- Choose between the day or week view
- View data for staff or booking forecast

Background Colors

Colors	Definition
Blue	Overstaffed
Red	Understaffed
Green	Fully Staffed

Forecast Definitions

Metrics	Day View	Week View
Scheduled Staff	Displays the number of staff members who are scheduled to work hourly	Displays the sum of all scheduled hours for each day
Forecast Staff	Displays the estimated number of staff members who will be required to work each hour using historical data	Displays the estimated total of all the hours required for each day using historical data
Booked Staff	Displays the number of staff members who have scheduled appointments for each hour; for example, if a staff member has three appointments in one hour, that staff member will only be counted once	Displays the number of staff members who have appointments scheduled for each day; for example, if a staff member has 10 appointments, that staff member will only be counted once
Actual Staff	Displays the number of staff members that were clocked in at each hour	Displays the number of staff members that were clocked in each day
Booking Capacity	Utilizes historical data to display the number of bookings that can be performed for the scheduled staff every hour - this takes into account the data from the previous 8 weeks. Additionally, we look at how many appointments the staff member was able to complete each scheduled hour or per clocked hour, depending on whether clocked hours were used or not.	Utilizes historical data to display the number of bookings that can be performed for the scheduled staff every day - this takes into account the data from the previous 8 weeks. Additionally, we look at how many appointments the staff member was able to complete each scheduled hour or per clocked hour, depending on whether clocked hours were used or not.
Forecast Bookings	Displays the estimated number of appointments that are likely to be scheduled per hour using historical data	Displays the estimated number of appointments that are likely to be scheduled per day using historical data
Actual Bookings	Displays the number of appointments currently scheduled per hour	Displays the total number of scheduled appointments per day

For more information contact us at support@mytime.com.