Marking Appointments as No-Show on Scheduler App

Clients may miss appointments for various reasons. As such, MyTime allows merchants to mark missed appointments as "No Show" for record-keeping purposes. In this article, we will guide you through the steps to mark an appointment as "No Show" on the scheduler app.

Things to know:

• If the "No Show" automated message is activated, once an appointment is marked as a no-show, the client will receive the automated message.
  
• If there's a cancellation policy in place, you'll be prompted to charge a fee when marking an appointment as a no-show
• For prepaid appointments marked as no-shows, the associated ticket will become void
• Details of appointments marked as "No Show" will appear under the Cancellations / No Shows report. Learn more here
• When an appointment is booked online, a ticket is automatically generated. If the appointment is later canceled (either online or in-store), the system will handle the associated ticket based on the service configuration:
  • Deposit Fee Configured: If a deposit is required for the service, canceling the appointment will automatically close the ticket.
  • Prepaid Appointments: If the appointment is prepaid and canceled within the cancellation policy, the ticket is automatically voided.
  • Cancellation Fee Applied:  Whether or not the appointment was prepaid, if a cancellation fee is applied at the time of cancellation, the original ticket will be voided, and a separate ticket will be created specifically for the cancellation fee.
  • Appointments with Tax Applied: If tax is applied to the appointment, canceling it will result in the ticket being automatically voided.
  • No Deposit, Prepayment, Cancellation Fee, or Tax: If none of the above conditions apply, the ticket will be automatically voided upon cancellation.
  
  

To mark an appointment as a no-show on the scheduler app:

1. Log into the scheduler app
2. You will be directed to the schedule by default
3. Locate the appointment you want to mark as a no-show                                                                                       
4. Tap on the appointment to view the details
5. At the top of the screen, you will see the appointment status as "Booked." Click on it
6. You will be taken to a screen with different appointment statuses to choose from. Click on "No-Show"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
7. You will be redirected to the appointment page to view the details. Once you confirm the appointment status is now marked as no-show, click "Save"                                                                                                                                                                                                    
8. You will then see the appointment marked as no-show on the schedule                                                                                                                                                                       

For more information, contact us at support@mytime.com.