Booking Multi-Client Appointments Online

Multi-client services are configured for more than 1 client and can be used for couple bookings or multiple family member appointments. In this article, we will walk through the steps your client will take to book these services online. 

Things to know: 

• For details on how to configure these services, learn more here
• Booking services configured for additional clients and services not configured for additional clients online will not be permitted due to their different configurations. Once a service designed for additional clients is selected, the services not set up for additional clients will be greyed out. When hovered over, they will display, "Only services that accommodate the same number of guests may be booked at one time." message 
• If the email address entered for the additional client(s) is not already registered in the MyTime database, a new client profile will be created. For existing clients, the system will locate the profile and the appointment will be scheduled for the existing profile
• Using the "Book Again" option on the booking widget's appointment confirmation page or the appointment modal in-store will not prefill the additional client details previously entered in the new appointment modal

• The confirmation page, My Account, and checkout page will show the data for the main and additional client(s). They all will receive automated emails for the online booking unless the "Send confirmation to additional client" option is unchecked

• Canceling the appointment cancels the appointment for both the client and the additional client(s)

• By default, when using the "Book Again" button, appointments are prefilled with information from previous bookings. However, the option to disable this automatic prefilling is controlled by a hidden setting that can only be configured by the MyTime team. To enable this setting, please contact support at support@mytime.com.
• During checkout, if a client is not signed into their account, they will be prompted to log in. If they do not have an account, they can click the "Sign Up" link to create one.

To book these services, clients would need to:

1. Navigate to your booking widget
2. Select "Book" next to the services configured for additional clients. These services will display the duration and the price for the service along with the number of additional guest required for the service
3. Select add-on service if needed, then select a time on the 'Pick a time' page
4. On the checkout page, complete the intake form and credit card details (if necessary), along with the additional client details. The first and last name, email address, and phone number are required
5. If they wish not to update the additional client of the booking, check the "Send confirmation to additional client" checkbox
6. Click the 'Complete Booking' button to checkout. The confirmation page will then display all details for the appointment, including both the client and the client                                                                                                                                                                  

For more information, contact us at support@mytime.com or (385) 233-6964.