Canceling Appointments on Scheduler App

In this article, we will walk through the steps on how to cancel appointments on the scheduler app.

Thing to know:

• When an appointment is booked online, a ticket is automatically generated. If the appointment is later canceled (either online or in-store), the system will handle the associated ticket based on the service configuration:
  • Deposit Fee Configured: If a deposit is required for the service, canceling the appointment will automatically close the ticket.
  • Prepaid Appointments: If the appointment is prepaid and canceled within the cancellation policy, the ticket is automatically voided.
  • If the cancellation occurs outside the policy and a cancellation fee is charged, the ticket will be automatically closed instead.
  • Cancellation Fee Applied: Whether or not the appointment was prepaid, if a cancellation fee is applied at the time of cancellation, the ticket will be automatically closed.
  • Appointments with Tax Applied: If tax is applied to the appointment, canceling it will result in the ticket being automatically voided.
  • No Deposit, Prepayment, Cancellation Fee, or Tax: If none of the above conditions apply, the ticket will be automatically voided upon cancellation.

To cancel an appointment on the scheduler app, simply:

1. Log into the app. For details on how to, learn here
2. Once signed in you will be directed to the schedule by default
3. Locate the appointment you wish to cancel then tap to  open                                                                                                                                                             
4. Tap the cancel action button to cancel the appointment                                                                 
5. Confirm the cancellation by tapping 'Yes'                                                                              
6. The appointment will be canceled and removed from the schedule

For more information contact us at support@mytime.com.