The AI Help Center Assistant allows you to instantly find answers to your questions, explore relevant help articles, or connect directly with the MyTime Support Team. This guide will walk you through how to access and effectively use the Support Center.
Contents:
- Access Support Center
- AI Help Center Assistant
- Article Feedback and Further Support
- Browse / Search Articles
Access Support Center
To access our support center:
- Open your web browser
- Go to help.mytime.com and press Enter
AI Help Center Assistant
To access and utilize the help center AI assistant:
- Click the chat bubble located at the bottom right corner of the page
- In the chat window, type your question and press Enter
- The AI assistant will analyze your request and reply with a brief summary along with direct links to relevant help articles
Article Feedback and Further Support
If the article answers your question: Continue the conversation by typing your next question in the message field, or leave a thumbs up.
If the article does not answer your question:
- Click the Thumbs Down icon. Enter your feedback in the text box that appears below to let us know how we can improve.
- Contacting Support: If you need further assistance beyond the AI responses, select Contact Support from the prompt options:
- Chat with a Live Agent: Select Chat with an agent now to start a real-time conversation with a member of the MyTime Support Team.
- Submit a Ticket
- Select Submit a case.
- Enter your email address
- Review the Subject line (automatically prefilled from your initial AI chat question).
- Enter a detailed description of the issue or question
- Click Submit Ticket
- A confirmation modal will display your assigned Ticket Number, and a confirmation email will be sent to your inbox shortly after.
- Chat with a Live Agent: Select Chat with an agent now to start a real-time conversation with a member of the MyTime Support Team.
Upon submission, a confirmation email will be sent, indicating that your ticket has been successfully submitted.
Browse / Search Articles
On the homepage, you can access articles in a few ways:
- Browse by Category: Click on the "Browse Articles" (in the middle of the page) option located in the middle of the page
- Select the "Knowledge Base" option at the top-right corner or in the middle of the page
- From there, you can view articles by category or use the search bar to enter your query
For more information, contact us at support@mytime.com or (385) 233-6964.
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