Applying Promotions on Guest App

Modified on Fri, 6 Feb at 8:52 AM

This article will guide you through the steps for applying promotions to services, classes, memberships, packages, and gift cards on the guest app.

Things to know:

To learn how to configure promotions for online use, please click here
Promotions can be applied to services, classes, memberships, packages, and gift cards online
You can configure your account to automatically apply promotions to class bookings, as well as membership, package, and gift card purchases. To enable any of these features, please contact MyTime Support at support@mytime.com.
Promotions set to auto-apply during online appointment scheduling will not be applicable to clients who have a membership or package that already covers the service being booked.
Promotions cannot be used to pay for taxes or fees
By default, promotions are applied to the least expensive item. However, you can configure your account to apply promotions to the most expensive item instead. This option is managed through the "Apply Promotions in Order of Highest to Lowest Item Cost" setting on the Business Setup > Settings page. For franchise businesses, this setting is controlled at the parent level.
You can configure your account so that promotions are applied online in the same order as they are in the POS system.
Flash Sale Discounts: If a flash sale is active, these discounts are applied first and override all other discounts.
Membership Discounts: If no flash sale is active, membership discounts are applied next.
Auto Promotions (e.g., BOGOs): These are applied after membership discounts.
The discount amount will be visible on both the “Pick a Time” page and at checkout.
This is controlled by a hidden setting. To enable or disable this setting, contact MyTime support for assistance.
To simplify the online checkout experience for your clients, you can choose to display separate input fields for gift cards and promo codes during redemption. This helps reduce confusion and makes the process more user-friendly. This feature is controlled by a hidden setting and can only be enabled by the MyTime team. To activate it, please contact support@mytime.com.

CONTENTS

Applying Promotions to Services
Applying Promotions to Classes
Applying Promotions to Memberships
Applying Promotions to Packages
Applying Promotions to Gift Cards

Applying Promotions to Services

Promotion setup:

To apply the promotion when booking a service in the guest app, clients should follow these steps:

1. From the Home screen, tap the profile icon in the top-right corner

2. Log in using their MyTime consumer credentials

3. After signing in, return to the Home screen

4. Tap Book Appointment to begin scheduling

5. Select the location where the appointment will take place

6. Tap Book next to the desired service

7. Choose the date and time for the appointment

8. On the checkout screen, complete the intake form and enter payment details, if required

9. Enter the promo code in the 'Apply Promo Code' field. If the promotion is set to auto-apply, no manual entry is required.

10. Tap Apply to apply the promotion

11. Based on the promotion’s configuration, $25 will be applied toward the cost of the selected service

Applying Promotions to Classes

Promotion setup

To apply the promotion when booking a class in the guest app, clients should follow these steps:

1. After signing in, they will be redirected to the Home screen.

2. Tap 'View Class Schedule' to browse available classes.

3. Select the desired location

4. On the class schedule page, tap Select next to the preferred class

5. Choose the Attendee Type, then proceed to the checkout page

6. Complete the intake form (if applicable)

7. Enter payment details, if required. A credit card is only required if there is a cancellation fee or if online payment is mandatory.

8. Enter the promo code in the Apply Promo Code field. If the promotion is set to auto-apply, no manual entry is required.

9. Tap Apply to apply the promotion.

10. Based on the promotion’s configuration, 10% will be applied toward the cost of the class.

Applying Promotions to Memberships

Promotion Setup

To apply the promotion when purchasing a membership in the guest app, clients should follow these steps:

1. After signing in, they will be redirected to the Home screen.

2. Tap 'Purchase Memberships'

3. Select the desired location

4. Choose a membership and tap 'Buy'

5. Complete the intake form (if applicable)

6. Enter payment details

8. Enter the promo code in the Apply Promo Code field. If the promotion is set to auto-apply, no manual entry is required.

9. Tap 'Apply' to apply the promotion

10. Based on the promotion’s configuration, $30 will be applied toward the cost of the membership.

Applying Promotions to Packages

Promotion Setup

To apply the promotion when purchasing a package in the guest app, clients should follow these steps:

1. After signing in, they will be redirected to the Home screen.

2. Tap 'Purchase Packages'

3. Select the purchase location

4. Choose a package and tap Buy. For packages configured for all family members or pets (for pet merchants), clients can specify the quantity they wish to purchase.

5. Enter payment details

6. Enter the code in the 'Apply Promo Code' field. If the promotion is set to auto-apply, there is no need to enter the code manually, as the promotion will be applied automatically.

7. Tap 'Apply' to apply the promotion