Walk-in Waitlist on Guest App

In this article, we will walk through the steps on how your clients can add themselves to the waitlist when using the Guest App. 

Things to Know:

• By default, waitlist estimation will ignore appointments that are waiting for more than 15 minutes.
• All the waiting appointments that are ignored in estimation will display ’N/A’. If you want the waitlist estimation to ignore appointments that have been waiting for more or less than 15 minutes, please contact our Customer Support Team at support@mytime.com to enable this on your behalf. 
• You can set a restriction on how long the waitlist can expand; for example, if the wait time reaches x hours, clients will not be added to the list. Learn more here. 

Clients can add themselves to the waitlist by:

1. Clients must download your custom MyTime white-labeled app from the Google Play Store (for Android users) or the Apple App Store (for iOS users).
2. Once downloaded, on the home screen tap the account icon in the top right corner of the screen                                                                                     
3. On the sign-in page, log in using their MyTime consumer credentials or sign in using Facebook                                                                                                           
4. To add themselves to the waitlist, they need to click the "Home" icon on the bottom panel.  From the home screen, click "Walk-in Waitlist" 
5. Select the desired location (if the account has multiple locations). The locations will be displayed with an estimated wait time below the business hours 
6. Clients have the flexibility to scroll through the available services or streamline their search by using the filter option, allowing them to narrow down their selection based on a specific staff member or service category
7. They should choose the "Select" option next to the desired service 
8. After selecting the service, they will be given the estimated wait time. If this time is acceptable then they can click "Check-in" but if not then click "Cancel"                
9. Complete the intake form (if applicable)                                                                                                                                                              
10. The confirmation page will appear with the appointment details                                                                                                              

Once the appointment is added to the waitlist, the client can:    

• Get Directions to the business using the Get Directions link 

For more information contact us at support@mytime.com.   

Related Articles:

• Online Walk-in Waitlist
• Walk-in Waitlist/Appointment via Kiosk
• Adding Clients to Waitlist on Scheduler App
• Adding Clients to the Waitlist
• Guest App Configuration