Refunding Package Purchases

Things to Know:

• The ability to refund a ticket is controlled by the "Edit/Refund Closed Tickets" access control
• To process a refund for a package that has already been used, the "Allow refunding packages even after they have been used" setting needs to be enabled

• Once a package is refunded, it will be removed from the client's profile

• Tickets closed with a credit card as the payment method must be refunded to the same credit card and cannot be refunded using alternative methods, such as cash. However, for tickets closed with cash payments, refunds can be processed to gift cards if the 'Enable Refund to Gift Card' setting is activated.

• Registers that appear during a refund:
  • By selecting a location, the staff member is establishing their current/default location
  • The most recently selected location register will be selected by default first because we assume that is where the staff member is currently located
  • All applicable registers will be displayed in the register drop-down menu: the one that was selected as well as the register at the ticket's location

To refund a package:

1. Go to POS > Closed Tickets

2. Add desired filters and select 'Update'

3. You can enter the name of the client or the ticket ID in the "Search by Client Name, Ticket ID" field

4. Select the ticket number to open the ticket

5. Once the ticket opens, navigate to the bottom of the screen and click the "Refund" button

6. On the refund page, you can decide to refund the entire amount or do a partial refund 

7. Check the box next to the refund amount to enter the amount you want to refund

8. Select the "Next" button at the bottom right of the screen

9. Confirm by clicking the refund amount button

10. A confirmation message with display, click Done 

11. From the closed ticket screen, select 'Done' at the bottom right of the screen

For more information, contact us at support@mytime.com.

Related Articles:

Editing Closed Tickets

Refunding to Gift Cards

Refunding Appointments

Refunding Gift Cards

Refunding Products

Refunding Memberships

Refunding Package Purchases