Deleting Tickets in POS

Whether it's a duplicate entry or an error, understanding how to delete tickets can help maintain accurate data. In this article, we will guide you through the steps to delete any open ticket in POS.

Things to know:

• You can delete any open ticket, but closed tickets cannot be deleted. If you need to make changes to a closed ticket, you can re-open it and adjust the details. Learn how to edit a closed ticket here.
• Tickets that are open with a total tendered amount cannot be deleted
• For tickets generated from classes or appointments booked through the booking widget that haven't been paid for, you'll have the option to delete those tickets.
• Deleting a ticket for an appointment does not remove the appointment itself. After deleting a ticket, you will need to create a new ticket for the same appointment to check out.
• Deleted tickets cannot be undone
• Deleted tickets are not reflected in reports and do not affect any reports in MyTime

To delete an open ticket:

1. Navigate to POS > Open Tickets
2. Filter to the preferred date range if needed
3. Click on the Ticket # of the ticket you'd like to delete. This can be open tickets from appointments, products, etc
4. On the bottom left-hand side of the ticket page, select Delete

The ticket will be deleted and no longer visible in the open ticket section.

If you have any questions, please contact our Support Team at support@mytime.com.