Refund Reasons

MyTime allows you to include refund reasons when processing refunds in POS. This article will walk you through the steps to configure refund reasons.

Things to Know:

• When processing a refund, no items will be selected by default
• The first refund reason added in Business Setup > Settings will appear first in the dropdown menu in the POS

Contents

Configure Refund Reasons

Refund Reasons in POS

Configure Refund Reasons

To configure refund reasons:

1. Go to Location Setup > Settings

2. From the POS section, enable the "Activate Refund Reasons Dropdown" setting

3. Once activated, the "Refund Reasons Include" setting will appear, select the "+Add" hyperlink

4. To add a refund reason, click the "+Add" link and enter the additional reason

5. You can delete a refund reason by selecting the "X" next to the field

6. Once the desired refund reasons are added, Click the "Save" button at the bottom of the screen

Refund Reasons in POS

To add refund reasons in POS:

1. Go to POS > Closed Tickets

2. Apply the desired filters

3. Select the ticket that you wish to refund

4. Select the "Refund" button at the bottom of the ticket

5. Select the checkbox next to the item on the ticket that should be refunded

6. In the "Refund Amount" field, enter the amount to be refunded

7. Click the "Refund Reason" dropdown

8. Select the reason for the refund from the dropdown

9. Once selected, click the "Next" button at the bottom of the screen

10. Confirm the refund amount and select the refund button at the bottom of the page

11. From the "Refund Successful" modal, select "Done"

12. The ticket will be updated to display the refund, and the reason will appear at the bottom of the screen

For more information, contact support@mytime.com.