Gift Card Expiration

You can sell gift cards with an unlimited validity period or with an expiry period online or in-store. In this article, we will discuss gift cards with an expiry period.  

Things to know:

• This feature is controlled by the "Enable gift card expiration" on the Business Setup > Settings Page. Once this feature is enabled, it cannot be disabled.
• The ability to edit the expiration date on a gift card is controlled by the "Accessing Gift Cards" access control setting
• For franchise businesses with global gift cards, the expiry period can only be configured and edited at the parent level since gift cards can be used across franchise locations
• Gift card expiration dates will only apply to gift cards purchased after the setting is enabled
• When activated, you can specify how long gift cards will be valid, though the expiration date can be edited from the client record for existing gift cards or the gift card modal when selling a gift card in POS
• If no value is entered in the "Gift cards are valid for" field, gift cards will expire after 365 days by default
• If a client attempts to redeem an expired gift card, an error message will be displayed online and in POS

Content

• Configuring Gift Card Expiration
• Gift Card Expiration Date in POS
• Gift Card Expiration Date on Client Profile
• Gift Card Expiration Date on Booking Widget
• Errors Received When Using Expired Gift Cards 

Configuring Gift Card Expiration

To set up gift card expiration:

1. Navigate to Business Setup > Settings
2. Scroll to the POS section and locate the Enable Gift Card Purchase setting
3. Toggle to "Yes" 
4. The Enable Gift Card Expiration setting will appear     
5. Toggle to "Yes" to display the expiration field                                                                                                                                
6. Enter the default validity of the card in days
7. Save changes

Gift Card Expiration Date in POS

1. Navigate to POS > New Ticket
2. Select the Products tab, then Gift Card
3. The gift card modal will appear. The default expiration date will be based on the expiration period specified in the settings                                                                                                                                                                            
4. You can change the expiration date by using the date picker next to it
5. Enter the dollar amount and name of the recipient then save
6. Take Payment
7. Close the ticket

Gift Card Expiration Date on Client Profile

To edit the expiration date on a gift card:

1. Go to the Clients tab
2. Locate the client's profile
3. Scroll down to the Gift Cards section
4. Click on the Add Gift Card link or the + icon on the right
5. The gift card modal will appear. The default expiration date will be based on the expiration period specified in the settings                                                                                                                                                                            
6. You can change the expiration date by using the date picker next to it
7. Enter the details then take payment
8. You will be directed to POS to complete the payment
9. Navigate back to the client's profile to view the gift card

Gift Card Expiration Date on the Booking Widget

When your clients attempt to purchase a gift card online, they will see the following:

1. Navigate to your booking widget
2. Select the desired location (applicable for accounts with multiple locations)
3. Select the Gift Cards link in the header
4. Enter the details of the purchase, such as the amount, who the gift card is for, who it's from, etc.
5. Continue Checkout
6. Enter card details then "Complete Checkout"
7. The confirmation will display the gift card expiration date based on the expiration period specified in the settings                                                                                                                                                                               

The gift card purchase automated email will also include the expiration date.

Errors Received When Using Expired Gift Cards 

When using a gift card that is expired the following error messages will be received:

Booking Widget

POS                   

For more information contact us at support@mytime.com.