This report shows appointment revenue by appointment completion date. It excludes tips and taxes received. Canceled appointments will not appear on this report.
Things to Know:
- Revenue from closed tickets is listed on the date the ticket was closed (note: this may be different from the date of the appointment).
- Revenue from appointments without closed tickets will be listed on the date the appointment took place.
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Any additional payments made on tickets closed in the past will be reflected on the date the payment was processed.
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Example: If a ticket for a service was closed in October for $50 and later edited in November with an additional payment of $20:
- The revenue for October will remain at $50.
- The revenue for November will reflect the additional $20 payment.
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Example: If a ticket for a service was closed in October for $50 and later edited in November with an additional payment of $20:
- Refunds will be reflected on the date the refund was processed, rather than the original ticket date. For example, if an item was purchased on November 13th for $100 but refunded on November 23rd, the report will display the original revenue on November 13th and the refund on November 23rd.
- Revenue from deposits is displayed on the date the ticket is closed, not the date the deposit was processed. For example, if an appointment is scheduled for March 9th with a value of $200 and a deposit of $50 was taken on March 4th, no revenue will be shown when filtering by March 4. However, when filtering by March 9 (the date the appointment took place and the ticket was closed), the total revenue of $200 for the service, including the deposit, will be displayed.
For multi-day appointments, you can configure your account to display revenue earned on the final date of the appointment instead of the first. For example, if an appointment runs from September 6, 2024, to September 20, 2024, the revenue will be recorded on September 20, 2024. This feature is managed through a hidden setting that only the MyTime team can enable. To activate this setting, please reach out to our support team at support@mytime.com. Note that once enabled, this change is irreversible and will only apply to appointments and tickets created after activation.
- For pet merchants, the report will show the word “deceased” in parentheses next to the name of the pet that was marked as deceased.
To access this report:
- Navigate to Dashboard
- Select the Reports tab
- Under the Bookings section, select the By Date report
When the report opens, you can filter by a specific location, staff and date. You can choose to view appointments by date in daily, weekly, or monthly categories, or by date or location. If the By Location button is used at the top of the report, you will be able to easily compare metrics across locations and location groupings to see which locations are doing better or worse on that dimension.
Below the By Location button, you have the option to download the report as a CSV, PDF, or print version.
Once you have selected your filters, click on the UPDATE button to generate the desired data.
Report Filters
Filter | Description |
Location | The location where the appointment will take place |
Staff | The staff member who performed the service during the date range and location selected. |
Date | This range will determine the appointments that were booked during the date range selected. |
Revenue At |
If Revenue at time of purchase is selected:
If Revenue at time of use is selected:
If Revenue at time of use legacy is selected:
|
Report Columns
Column | Description |
Location | The location where the appointment took place |
Date | The date of the appointment |
Appointment # | The classifying number associated with an appointment. Clicking this link opens the appointment modal in Scheduler. |
Ticket # | The ticket associated with the appointment. Clicking this link opens the ticket in MyTime POS. |
Client | Client associated with the appointment. Clicking this link opens the client's profile. |
Staff | The staff member who performed the service during the date range and location selected. Clicking this link opens the staff member's profile. |
Service Revenue | Revenue generated for appointments during the date range selected. Does not include taxes and tips. Prepaid amounts will also be deducted from the service revenue when "Time of Use" is selected. |
Prepaid | Includes package, gift card, referral credit, membership item, and value credit redemption for services. The Prepaid column will not be displayed if the "Revenue at the time of use" filter is selected. |
Refunds | Service refunds that were processed during the date range selected. |
Environmental Fees | Revenue generated by environmental fees collected during the date range selected. Does not include taxes. |
Total | Total revenue generated for the date range selected (Service Revenue - Refunds + Environmental Fees). |
For more information contact us at support@mytime.com.
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