Filter Services for In-Store vs. Client's Location

MyTime allows you to define where each service can be performed—in-store, at the client’s location, or both. This configuration determines how services are displayed and filtered in online booking.

Things to know:

• The ability to configure service location is controlled by the "Accessing Services Menu" access control setting.
• Depending on your business setup:
• Mobile businesses ("I travel to customers"): The Client’s Location option is selected by default.
• Hybrid businesses ("Customers travel to me and I travel to them"): Both In-Store and Client’s Location options are selected by default.
• For franchise businesses:

• Global services can be updated at the parent level
• Local services can only be updated at the child level
• If your location offers both service types, the booking widget will include a service location selector.
• Services that are not available for the selected location will either be hidden or grayed out, depending on the scenario.

  
  

Contents 

• Configure Services for In-Store vs. Mobile
• How Service Filtering Works in Online Booking

Configure Services for In-Store vs. Mobile

1. Navigate to Business Setup > Services
2. Add a new service or select an existing one
3. Scroll to the Location Availability section
4. Select where the service can be performed:
   • In-Store
   • Client’s Location
   • Both
5. Complete the remaining fields and click Save

How Service Filtering Works in Online Booking

Case 1: Mobile Business (In-Store Service Only)

• Setup: Business is configured as I travel to customers
• Service: Marked as In-Store only
• Result: 
• Service appears grayed out in the booking widget. 
• Tooltip displays: "This service is only available in-store."

Case 2: Hybrid Business — Client Selects “At Your Location”

• Setup: Business offers both in-store and mobile services
• Client selection: At your location
• Result: 
• Services available only in-store are grayed out
• Tooltip displays: "This service is not available in-store."

Case 3: Hybrid Business — Client Selects “In-Store”

• Setup: Business offers both in-store and mobile services
• Client selection: In-store
• Result:
• Services available only at the client’s location are grayed out
• Tooltip displays: "This service is not available in-store."

Case 4: Mixed Service Selection in Cart

• Setup: Business offers both service types
• Client adds:
• An in-store service
• Then a mobile service
• Result:
• On the Time Picker page, incompatible services are removed
• Message displayed: "X service was removed from the cart because it's not available at the selected service location."

For more information contact us at support@mytime.com.            

Related Articles:

• Creating Services
• Global Services
• Multi-Staff Services
• Multi-Client Services
• Members Only Services
• Mobile Business
• Scheduling Appointments for Clients
• Booking Appointments Online