Booking Appointments Online for Pets

In this article, we will guide you through the steps for clients to book appointments for their pets online.

Things to know

• Online booking must be enabled
• You cannot add multiple pets to an appointment
• A staff member must be assigned to a service and work hours must be set
• A client must either sign in with their current MyTime account, Facebook, or Apple login, or create a new one.
• The same service cannot be selected multiple times within a single booking. If a client wants to book the same service for their pet multiple times, they must complete the first booking and then repeat the booking process to add additional instances of the service.
• No Preference option on booking widget:
  • When a client books an appointment online and selects the "No Preference" option, the system uses a round-robin mechanism to assign a staff member to the service. Learn more here.
  • If the "Can customers book a specific staff member?" setting is disabled, the "Book With" section will be hidden. In this case, appointments will be booked as if "No Preference" was selected, meaning the round-robin assignment will apply.
  • If a client selects a specific staff member, only the services that can be performed by that staff member will be visible. 
• Booking Appointments with Add-On Services
  • Accounts with Multi-Staff Appointments Feature Enabled:
    • If a staff member is selected for the core service and "No Preference" is chosen for the add-on, the same staff member will be assigned to both.
    • If "No Preference" is selected for both the core service and add-on, the system will assign the same staff member to both service. However, if the assigned staff member is not eligible to perform the add-on service, a different staff member will be assigned to the add-on.
  • Accounts with Multi-Staff Appointments Feature Disabled:
    • If "No Preference" is selected, the system will automatically assign the same staff member to both the core service and the add-on.
    • If the selected staff member cannot perform both the core service and the add-on, the option to select an add-on will not be visible. 
• An error message "Time is no longer available" may appear if any of the following conditions apply:
  • There is a scheduling conflict with another appointment booked at the same time
  • The staff member’s available hours have changed, making the selected time unavailable
  • The selected time slot is no longer available for the chosen staff member
• By default, when clients use the "Book Again" button, appointments are prefilled with information from previous bookings. However, the option to disable this automatic prefilling is controlled by a hidden setting that can only be configured by the MyTime team. To enable this setting, please contact support at support@mytime.com.
• If the setting "Accept online payments through MyTime?" is configured to either "Yes, require online payment to book online" or "Let clients choose whether to pay online or in person," and the client opts to pay online, the following will occur:
  • When an appointment requiring a deposit is booked online, the client's card on file will be charged for the deposit, and a hold will be placed on the card for the remaining balance.
  • If the hold amount cannot be charged successfully, the location manager will be notified that the pre-authorization attempt failed and will need to collect the remaining balance from the client at the time of the appointment.
  • For businesses that require online payments but do not enforce a cancellation policy, clients can book $0 services—such as services covered by a package or membership, or services that are free—without needing to enter a credit card.
• When an appointment is booked for a pet online, a ticket is automatically created.

  
  

Contents

• Booking Appointments Online for a Single Pet
• Booking Appointments for Multiple Pets Online

Booking Appointments Online for a Single Pet

Clients can book an appointment for their pet by following these steps:

1. Navigate to your booking page using the provided booking URL or the "Book" button on your website.
2. Select a Location (if your business has multiple locations, they should choose their preferred location)
3. If the client is signed into their account and has pets listed, they can select an existing pet or add a new one. If they are not signed in or do not have pets on their account, they will be prompted to select a pet breed.
4. Choose the desired service. To add additional services, click the "Add Another Service" link
5. Select a preferred date and time from the calendar
6. If the client wants a specific staff member, they can select one
7. Proceed to Checkout. At checkout, they can:
   • Sign in to an existing account
   • Use Facebook or Apple to log in
   • Create a new account
   • If they opted to add a new pet earlier, they can enter the pet's name at this stage
8. Additional Options at Checkout include:
   • Add notes and special requests
   • Complete any required intake forms
   • Provide payment details if necessary
9. Click on the "Complete Booking" button
10. The booking confirmation page will appear
    

Booking Appointments for Multiple Pets Online

Things to know:

• The ability to book appointments for multiple pets online is controlled by two hidden settings:
  
  • Allow Booking Multiple Family Members (or Pets) at Once on the Booking Widget
  • Enable Group Booking
    
• To activate these settings, please contact support@mytime.com.
  
• When booking for multiple pets online, clients cannot schedule multi-day appointments.
  
• During the booking process for multiple pets, a separate tab will appear for each pet’s name. Clients can click on each tab to:
  
  • Select the service, date, time, and staff member
  • Complete any required intake forms
    
• To add a service for another pet, clients can click "Add Other Service" and choose the desired pet’s name.
  
• If the "Multi-Staff Appointments" setting is enabled, clients will see a checkbox labeled "Use same start time for all," allowing them to schedule all appointments to start simultaneously if they wish.

Clients can schedule appointments for multiple pets by following these steps:

1. Use the provided booking URL or click the "Book" button on your website
   
2. If your business has multiple locations, clients should choose their preferred location
   
3. Select the pets they would like to book appointments for
   • If pets are already linked, choose the appropriate ones
   • If there are no pets listed or only one, click "Add New Pet" to include others
     
4. Choose a service for each selected pet
   
5. Pick a preferred date and time from the calendar for each pet
   
6. To schedule all appointments at the same time, check the "Use same start time for all" box (available only if the Multi-Staff Appointments setting is enabled)
7. If the client prefers a specific provider, they can select one during this step
   
8. Proceed to Checkout
   
9. At checkout, clients can:
   
   • Sign in to an existing account
   • Log in using Facebook or Apple
   • Create a new account
   • Add any notes or special requests
   • Fill out required intake forms (if applicable)
   • Enter payment details, if required
     
10. Click "Complete Booking" to finalize the appointment

For more information, contact us at support@mytime.com or (385) 233-6964.