Processing a Payment with a Bank Account via POS

This article explains how to process payments using a bank account in POS.

Things to know: 

• The ability to create tickets is controlled by the “Creating Tickets” access control setting
• This feature is available for accounts using Stripe or Global Payments as their payment gateway in the US and Australia
• Bank accounts cannot be added directly from the Take Payment page in POS; they must first be saved to the client’s profile (see related article for steps).
• Once added to the client profile, the bank account will appear in the Credit Card section of the Take Payment page
• Once configured, bank accounts can be used as a payment method for all transactions within the MyTime POS
• Unsuccessful Payment Visibility: To provide better clarity during checkout, the 'Take Payment' and 'Closed Ticket' pages display unsuccessful transactions. This includes payments that have failed, been declined, or canceled. Each failed transaction displays:
  • Card brand and last four digits
  • A red status badge indicating the result (Failed, Declined, or Cancelled)
  • The transaction amount shown in red with parentheses (e.g., ($50.00))
  • An expandable caret (⌄) is available next to the card details. When selected, it reveals additional information such as:
    • Error type
      
    • Error code
    • Payment gateway (e.g., Stripe, Cloud9)
    • This allows staff to quickly identify the reason for the failure and take appropriate action.
  • Example: Declined Card

    If a client attempts to pay $120.00 but the transaction is declined, the ticket will display:

    • Visa •••• 4240 [Declined] ($120.00) >

    • Expanding the caret will show:

    • Type: card_error

    • Code: insufficient_funds

    • Gateway: Stripe

Once your account is configured to accept bank accounts and the client has a saved bank account on file, follow these steps:

1.  Navigate to POS
2. On the new ticket page, add an item to the ticket or open an existing ticket
3. Click 'Take Payment'
4. Click the saved bank account 
5. Click 'Charge' 
6. The transaction will be listed at the top of page with the 'Transaction in progress...' notice
7. Refresh the page until the charge is complete 
8. Close the ticket 

Once closed, the closed ticket will display "Bank account ending in XXXX Charged" in the Client Payment section

For more information, contact us at support@mytime.com or (385) 233-6964.     

Related Articles:

• Configure Bank Account for ACH Payments
• Configuring Bank Accounts on Client Profiles
• Configuring Bank Accounts Online