Cancellations / No-Shows Report

Modified on Fri, 17 Jan at 2:57 PM

This report displays all no-shows and canceled appointments. It also displays all relevant information about the missed appointment, such as the name of the client, appointment time, assigned employee, and the status of the canceled appointment (e.g. canceled by consumer, canceled by merchant, or no show). If you have a cancellation fee or reason in place, this will also appear in the report.

Things to know:

For pet merchants, the report will show the word “deceased” in parentheses next to the name of the pet that was marked as deceased.

To access this report:

Navigate to Dashboard
Select the Reports tab
Under the Bookings section, select the Cancellation / No-Show report

When the report loads, you can filter by a specific location, staff, and date. If the By Location button is used at the top of the report, you will be able to easily compare metrics across locations and location groupings to see which locations are doing better or worse on that dimension.

Below the By Location button, you have the option to export the report as a CSV, PDF, or print version. Once you have selected your filters, click on the UPDATE button to generate the desired data.

Report Columns

Column	Description
Location	The location where the appointment was canceled.
Appointment Time	The date and time of the original appointment.
Client	Client associated with the original appointment.
Staff	Staff assigned to the original appointment.
Service	The name of the service that was scheduled.
Status	The person who canceled the booking (customer or merchant).
Cancellation Fee	The fee that was charged for the cancellation. The amount charged will be dependent on your settings or the amount that you manually entered.
Cancellation Reason	The reason why the appointment was cancelled.
Refunds	Shows full or partial refunds of cancellation fees

For more information contact us at support@mytime.com.