Service Price Multiplier

The service price multiplier is a dynamic pricing feature that calculates the cost of an appointment based on the factors you input in the appointment modal. Services can be booked in units, and the total price will be auto-calculated based on the multiplier specified and the base price of the service. In this article, we will discuss configuring and using the service price multiplier. 

Things to Know:

• Services that do not have the multiplier activated in the service modal will not include this feature on the scheduler or POS
• This feature works with any service duration, from a few minutes to a day
• The multiplier field, service price, and overall price fields are all editable. Any adjustments to the original price, overall price, or multiplier will prompt a recalculation of the overall price.
• Other changes to the appointment that cause price recalculation will reset the multiplier to 1 and the service price to the initial price. For example, if you change the staff member, the client, or the pet/family member/vehicle, move the appointment on the calendar, or use the Book Again option, the multiplier returns to 1 and the price is reset. 

• Membership/package item credits will be deducted based on the number entered in the multiplier. For example, if eight is entered in the multiplier but there are only five active membership/package item credits, the membership/package will only cover five times the service cost. The additional amount not covered by the membership/package will need to be paid out of pocket by the client.

• POS tickets will display the amount covered by the membership/package and the included services. If a ticket includes both a core service and an add-on service, and both are eligible for payment through the membership/package item credit, the credit will automatically be applied to the add-on service. Additionally, the ticket will indicate the amount not covered by the membership/package.

• Printed receipts will specify both the amount covered by the membership/package and the amount that is not covered.

• During appointment creation/edit, when the service is changed from one multiplier-activated service to another, we will preserve the entered multiplier value
• If an appointment is redone, the price for the redo appointment will be $0

Configure Service Price Multiplier

To enable the company setting as well as activate the feature:

1. Navigate to Business Setup > Settings
2. Under the Calendar section, locate the Enable Service Multiplier Settings setting  
3. Toggle to YES to display the "Appointment Duration Multiplier" and "Service Price Multiplier" radio buttons                                                                                                                                                                                                                                                                                                                  
4. Choose the Service Price Multiplier radio button
5. Save the changes
6. You will be redirected to the Dashboard, from here navigate back to Business Setup > Services
7. Click on edit next to the appropriate service
8. On the service modal, locate Enable Multiplier below the service price. Check the box to activate the multiplier for the service                                                                                                                                                                                                                                                                                                                                                                                                                               
9. Save

Multiplier on the Scheduler

You will see the multiplier option visible on the appointment modal when adding a new appointment.

1. Navigate to the Schedule 
2. Filter by the desired location 
3. Click on the ‘New Appointment’ button below the calendar on the left-hand side of the Schedule or on a specific time slot directly in the schedule 
4. When the appointment modal opens, select the client > service 
   • If there are changes to the multiplier value, it will auto-calculate the overall price                                                                                       
   • If there are changes to the service price, it will auto-calculate the overall price                                                                                               
5. Save the appointment

Multiplier in POS

1. Navigate to POS > New Ticket
2. Click the +Add Service link
3. On the service modal add your client, the staff, and the service. Once the service is added the multiplier will appear if it is enabled for that service                         
4. Edit the multiplier if needed then Save
5. The new ticket page will display the multiplier based on the entered amount. It will also show the amount covered by the membership/package, along with the amount that the client will need to pay out of pocket.
6. Take Payment
7. Close the ticket

For more information contact us at support@mytime.com.