Appointment Duration Multiplier

The appointment duration multiplier is a dynamic pricing feature that calculates the cost of an appointment based on the factors you input in the appointment modal that alters the appointment's duration. Services can be booked in units based on duration, and the total price will be auto-calculated based on the multiplier specified and the base price of the service instead of adding the same service or add-on many times to an appointment. In this article, we will discuss configuring and using the appointment duration multiplier. 

Things to know:  

• To see the multiplier option on the service modal, the service duration must be set to 1 day, whereas add-ons can have any duration.
• Services and add-ons that do not have the multiplier activated in the service modal, will not include the multiplier on the scheduler or POS
• The price is calculated using calendar days rather than 24 hours. For instance, if the appointment starts on 8/28 at 2 p.m. and ends on 8/31 at 3 p.m., we count that as x3.
• During appointment creation/edit, when the service is changed from one multiplier-activated service to another, we will preserve the entered duration and multiplier 
• On the appointment modal, the multiplier field, service price, and overall price field are editable and any changes in duration, the original price, the overall price, or the multiplier field will trigger the overall price recalculation 
• Other changes to the appointment that cause price recalculation will reset the multiplier to 1 and the service price to the initial price. For example, if you change the staff member, the client, or the pet/family member/vehicle, move the appointment on the calendar, or use the Book Again option, the multiplier returns to 1 and the price is reset. 
• For multi-day appointments, membership/package item credits will be deducted based on the total duration of the appointment. For example, if the appointment lasts for seven nights and the client has five active membership/package item credits, those five credits will cover five nights. The remaining two nights will need to be paid for out of pocket by the client.
• POS tickets will display the number of nights covered by the membership/package and the included services. If a ticket includes both a core service and an add-on service, and both are eligible for payment through the membership/package item credit, the credit will automatically be applied to the add-on service. Additionally, the ticket will show the number of nights not covered by the membership/package, along with the total amount the client needs to pay for those uncovered nights.
• This feature is not compatible with recurring appointments. Once saved, the service's original price will be restored.
• If an appointment is redone, the price for the redo appointment will be $0

• Deposits will be collected based on the total duration of an appointment rather than just the first day. For example, if a client books five days for a Dog Boarding service at $100 per day, the total would be $500; if the deposit is configured for 50% of the price of the service, the total deposit would be $250.

• If a membership or package item credit is used to pay for the deposit, no additional payment will be required, regardless of the amount paid. For example, if a client with a membership has only one credit remaining and books five nights at a 50% deposit, applying that one credit will mean no further payment is necessary.

• When changing the service on the appointment modal, if the deposit for the existing service has already been paid, there is no prompt for staff to modify the deposit when switching to a different service that requires a different deposit amount. As a result, the deposit amount linked to the appointment remains unchanged.

• Reports will display the final price 
• Multiplier will be disabled in the POS "Add Service" modal
• Appointments with mismatched duration multipliers and durations cannot be saved in the appointment modal, as the save button will be disabled. This ability to have this functionality is governed by a hidden setting, which can only be enabled by the MyTime team. To activate this setting, please reach out to our Support Team at support@mytime.com. 
• Printed receipts will specify the number of nights covered by the membership/package for multi-day appointments and will also detail the amount that is not covered by the membership/package.

Content

• Appointment Duration Multiplier Configuration
• Multiplier on the Scheduler

Appointment Duration Multiplier Configuration

To enable the company setting as well as activate the feature:

1. Navigate to Business Setup > Settings
2. Under the Calendar section, locate the Enable Service Multiplier Settings setting  
3. Toggle to "YES" to display the "Appointment Duration Multiplier" and "Service Price Multiplier" radio button                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
4. Choose the "Appointment Duration Multiplier" radio button
5. Save the changes
6. You will be redirected to the Dashboard, from here navigate back to Business Setup > Services
7. Click on edit next to the appropriate service                                                                                                                                                                                                                                                                                                                    
8. On the service modal, locate Enable Multiplier below the service price. Check the box to activate the multiplier for the service                                                                                                                                                                                                                                                                                                                                                                                   
9. Save

Multiplier on the Scheduler

You will see the multiplier option visible on the appointment modal when adding a new appointment.

1. Navigate to the Schedule
2. Filter by the desired location 
3. Click on the "New Appointment" button below the calendar on the left-hand side of the Schedule or on a specific time slot directly in the schedule 
4. When the appointment modal opens, select the client > service > add-on
   • If there are changes to the appointment end date, it will change the multiplier value and auto-calculate the overall price for the service and the add-on
   • If there are changes to the service or the add-on price, it will auto-calculate the overall price for the service or add-on       
   • If there are changes to the multiplier value for the service, it will adjust the multiplier value for the add-on,  auto-calculate the overall price for both the service and the add-on, and change the appointment's end date  
5. Save the appointment
6. Once the appointment is saved, you can locate and open it on the schedule. From there, you can create a ticket in POS and print a receipt once the ticket is closed. Both the ticket and the receipt will clearly indicate the number of nights covered by the membership/package, as well as any nights that are not covered. Additionally, they will specify the total amount for the services not covered by the membership/package.
   

POS Tickets                                                                                                                                                                                         

Printed Receipts                                                                                                                                                                      

For more information contact us at support@mytime.com.