Redeeming Loyalty Points Online

In this article, we will guide you through the steps to redeem loyalty points online through an embeddable widget on your website or through the express checkout page.

Things to know:

• Loyalty credits are only redeemable when the transaction amount meets or exceeds the required threshold for redemption. Let's say the loyalty program redemption rule specifies that 100 points = $50.
  • Scenario 1: Transaction Below Threshold
    • Client A has $30 worth of items in their cart
    • Loyalty credits won't be visible or applicable since the transaction amount is below the $50 threshold
    • The client cannot redeem their loyalty credits for this transaction

  • Scenario 2: Transaction Meeting Threshold

    • Client B has $60 worth of items in their cart
    • Loyalty credits become visible and applicable because the transaction amount meets the $50 threshold
    • The client can choose to redeem their loyalty credits for a discount on the $60 transaction
• All available points will be applied to the purchase, and the client will not have the option to choose a specific amount. The system will automatically utilize the maximum number of available points for the transaction.
• On the booking widget, it's not possible to apply a gift card or promo code simultaneously with loyalty points

On the booking widget, clients can redeem their loyalty points when checking out: 

1. Open your booking widget
2. Choose the desired service and time
3. Proceed to the checkout page
4. Once the value of the service(s) equals or is more than the value, the client will see an option that says "Apply xxx Loyalty Points"
5. Once the client selects apply, all available points will be applied to the purchase, and the client will not have the option to choose a specific amount. The system will automatically utilize the maximum number of available points for the transaction.
6. Complete Booking

The following will happen:

• The points applied will be deducted from the client's loyalty points balance
• The transaction will be displayed in the Loyalty Activity report

If you have any questions, please contact our support team at support@mytime.com.

Related Articles:

Redeeming Loyalty Points in POS 

Loyalty Points on Client Profile 

Loyalty Program on My Account 

Loyalty Activity Report