Closed Tickets Report

Modified on Fri, 24 Jan at 4:19 PM

The report displays all transactions associated with a closed ticket. It can be accessed from the POS or Reports tab.

Things to Know:

For pet merchants, the report will show the word “deceased” in parentheses next to the name of the pet that was marked as deceased.
For multiday services partially covered by a membership or package, the closed ticket report will show the value paid through different methods. For instance, if a 10-day dog boarding service costs $30 per day and 4 days are covered by a package, the remaining 6 days ($180) paid in cash will be reflected in the report.
When utilizing the service price multiplier or appointment duration feature for clients with active membership or package item credits, the credits can be applied to cover the ticket cost. If the total ticket amount exceeds the credits used, any remaining balance paid with cash or another payment method will be reflected in the closed ticket report. Example:
- Service Cost: $50 per night
- Total Appointment Cost: $250 (5 nights x $50)
- Credits Used: The two membership item credits will cover the cost of two nights, totaling $100
- Client Payment: The client will pay for the remaining three nights, totaling $150
  In the Closed Tickets Report, it will show the total amount paid by the client: $150 along with any applicable taxes
- You can view ticket details directly from the Close Ticket report by simply hovering over the ticket number, without needing to click on it to open the ticket.This feature is controlled by a hidden setting that can only be enabled by the MyTime team. To activate this hidden setting, please reach out to our Support Team at support@mytime.com

Access from the POS Tab:

Navigate to POS
Select the Closed Tickets tab

Access from the Reports tab:

Navigate to Dashboard
Select the Reports tab
Under the Point Of Sale section, select the Closed Tickets report

When the report opens, you can filter by a specific location, staff, date, tickets with services only, products only, or all tickets. You also have the option to export the report as a CSV, PDF, or print version.

Once you have selected your filters, click on the UPDATE button to generate the desired data.

Report Filters

Filter	Description
Location	The location where the appointment is scheduled.
Staff	The staff member who performed the service during the date range and location selected.
Products/Services	Filter to tickets with products, services, or both
Date	This range will determine the appointments that were booked during the date range selected.

Report Columns

Column	Description
Date	The date the ticket was closed.
Time	The time the ticket was closed.
Client	Client associated with the appointment or purchase. Clicking this link opens the client's profile.
Ticket #	The classifying number associated with the ticket. Clicking this link opens the ticket.
Amount	The amount the client paid
Fees	Displays the credit card processing fees for credit card transactions performed throughout the day. This only applies to merchants using Stripe. If you are using your own credit card software or TSYS and receive a bill from them directly, you will not see this column.
Net	The amount the client paid less credit card processing fees where applicable.
Status	The type of payment method tendered and the status of the transaction. Example: Cash transaction, Refunded, Partially refunded, covered by membership or package, etc.