Refunding Gift Cards

Gift card refunds provide flexibility for both you and your clients by simplifying and streamlining the refund process, regardless of the reason for the client's change in preference. In this article, we will guide you through the steps to refund gift cards.

Things to know:

• The ability to refund a ticket is controlled by the "Edit/Refund Closed Tickets" access control 
• You cannot refund an amount higher than the amount for the gift card(s)
• Once a gift card ticket is fully refunded it cannot be reopened
• Tickets closed with a credit card as the payment method must be refunded to the same credit card and cannot be refunded using alternative methods, such as cash. However, for tickets closed with cash payments, refunds can be processed to gift cards if the 'Enable Refund to Gift Card' setting is activated.
• Registers that appear during a refund:
  • By selecting a location, the staff member is establishing their current/default location.
    
  • The most recently selected location register will be selected by default first because we assume that is where the staff member is currently located.
    
  • All applicable registers will be displayed in the register drop-down menu: the one that was selected as well as the register at the ticket's location. 
• When processing a refund, no items will be selected by default
• Once a gift card is fully refunded, it will be removed from the client's profile. However, if partially refunded, the gift card balance on the client's profile will be reduced 
• Refunded gift cards will be removed from the Gift Card Balance report however, the Gift Card Activity report will still display the gift card as refunded

To refund a gift card:

1. Navigate to POS > Closed Tickets 
2. Add desired filters and select "Update"
3. You can enter the name of the client or the ticket ID in the "Search by Client Name, Ticket ID" field
4. Select the ticket number to open the ticket
5. Once the ticket opens, navigate to the bottom of the screen and click the "Refund" button
6. When refunding a gift card, you can refund the entire amount or do a partial refund. To refund a gift card, you can just check the box next to the gift card(s) you want to be refunded. You can also choose a refund reason if configured in your setting
7. Click the 'Next' button
8. Select the 'Refund' button to complete the refund  
9. Click 'Done'                                                                                                                                                                        

For more information, contact us at support@mytime.com or (385) 233-6964.

Related Articles:    

Editing Closed Tickets

Refunding Products

Refunding Appointments

Refunding to Gift Cards

Refunding Memberships

Refunding Package Purchases